Trainee IT Systems Support

1 week ago


Ellesmere Port, United Kingdom The Business Connection Full time

Trainee IT Systems Support

**Salary**: £20,000 - £22,000

Monday to Friday, working between the hours of 08:00 to 19:00, on a rota to be agreed by the Manager.

We are delighted to be working alongside this exciting client situated on the Wirral, who are looking for a Trainee IT Systems Support to play a pivotal part in the Systems Team. You will be responsible for coordinating bug fixes, test plans, and systemreleases, ensuring all systems and integrations are running seamlessly.

Objectives
- Delivering high quality system updates and enhancements through detailed testing.
- Provide support and be an expert on internal systems (full training provided)
- Design, create and execute manual testing plans in conjunction with the Product Manager
- Design test cases for automation, working with the Automated Test and Release Team
- Be proactive in testing systems for accuracy, speed, and information
- Run user acceptance testing on system releases, new functionality, and system quality assurance for live rollout
- Document system enhancements and new functionality
- Report and follow up on Third Party issues
- Assist in maintaining the sales CRM with mass data uploads and CRM modifications
- Read XML requests and responses for investigation and testing of system issues and enhancements (full training will be provided)
- Triage cases internally between developers and other departments within the business
- Training internal users and create user manuals for new or updated systems

General
- Be a committed, enthusiastic, and encouraging team member
- Have a strong knowledge of Microsoft Office
- Work to a high level of accuracy
- Be able to priorities work and manage your time.
- Be able to deliver an efficient and professional service.
- Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings.
- Compile accurate business letters/reports as required
- Acknowledge correspondence within set standards and timescales
- Assist other departments when and where necessary to ensure business continuity and minimum standard performance
- Strive to continuously improve the quality (presentation, accuracy, and coverage) of information relevant to the business
- Aim to self-improve skills and understanding of industry practices, procedures, and policies

KEYWORDS: diagnostics, testing, tester, systems, IT, XML, fixes, users, data

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.



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