Content Writer Technical Documentation Learning and

2 weeks ago

Ellesmere Port, United Kingdom Applause IT Full time

**Content Writer for Sales and Technical Training Documentation - Learning and Development Systems**

**Near Chester, Commutable from Wirral, Warrington, Liverpool and North Wales**

**Circa £25,000 base + full range of company benefits. Part home working**

Well established and fast-growing global business services group, working with the world's leading airlines and travel brands, requires budding content and documentation writer to join a close-knit team of 3 working on new and existing contact for a majorL and D systems implementation due to major new projects. In this role you will join the team running their Group Training Academy. From welcoming new starters to investing in long standing team members, this team ensures all our people have an opportunityto grow. By combining bespoke digital content with fun and interactive face to face sessions, they are passionate about equipping their teams with the skills they need to succeed.

**The Role**:

- Course creation using text, video & graphical content
- Course curation utilising third party digital content to deliver an impactful learning experience
- Work with company trainers to ensure LMS content complements face to face training and delivers against learning outcomes
- Create an internal Knowledge Base
- Helping to shape and work within defined systems, processes, templates and writing style
- Responsible for Knowledge Base reputation ensuring it is synonymous with useful in the moment advice and reduces dependency on colleagues and team leads to provide direction
- Identifying content gaps and work with SMEs to ensure content is accurate and up to date
- Work closely with tech teams to co-ordinate content updates as part of system releases
- Ensure new products and services are supported by strong digital training content pre-launch
- Use learner feedback to improve content
- Support the business to maximise engagement
- Continually explore new opportunities to further enhance our digital training offering

**Required Skills and Attributes**:

- Experience using authoring tools such as Articulate 360, Studio, Rise, or similar
- A minimum of 2 years+ Content writing from a social media, marketing or L&D team background
- Strong attention to detail
- Ability to challenge stakeholders to ensure content of a high quality and meets business needs
- Strong written and verbal communication skills
- A good understanding of LMS systems is ideal but not necessarily essential

**What's in it for me you say?**

Competitive Salary

Hybrid working and flexible hours

Above average company pension and benefits package

Free Parking and office working environment

Investment in your on-going professional development

Great socials and events

**Content Writer for Sales and Technical Training Documentation, Learning and Development Systems**

**Near Chester, Wirral**

**£25K + Bens

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