Systems Trainer

6 days ago

Ellesmere Port, United Kingdom AdviserPlus Full time

As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as a Systems Trainer.

We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus a great place to work.

**Our employee benefits include**:

- Health cash plan.
- Flexible working and remote/hybrid working opportunities.
- A generous holiday entitlement which increases with service
- Holiday purchase scheme.
- Cycle to work scheme.
- Discounted gym membership.
- On-site parking and free refreshments.
- Company pension.
- Many other cultural and lifestyle benefits.

**The role and responsibilities of** **a Systems Trainer**:

- Work closely with key client stakeholders to develop training plans as part of new/migrating system implementations.
- Develop, maintain and administer online e-learning content to support training.
- Provide the Operational teams with a point of contact for systems feedback.
- Evaluate the quality, impact and overall effectiveness of training to support continuous improvement for future iterations.
- Support quality improvement by coaching systems users on an individual basis where required, providing continuous feedback to identify and address key skills gaps.
- Work with internal teams to ensure that training scheduling and admin support requirements are covered.
- Take responsibility for resourcing considerations of delivering training to internal and external audiences in period of peak activity.
- Represent the training work-stream and its deliverables during implementation projects.
- Ensure that training/demonstration environments are populated with appropriate data to deliver training and demonstrations effectively.

**Skills and experience required to be a successful a System Trainer**:
Essential
- Experience of facilitation/training and/or delivering to large groups and senior stakeholders.
- Excellent communication skills with the ability to explain technical and often complex information in a straightforward end user focused way.
- Highly customer focused with a solution orientated mindset evidenced by past performance.

Desirable
- A working knowledge of Employee Relations obtained in an HR role.
- Experience designing and delivering technical training material.

**Equal opportunities**:
AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.

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