Receptionist

3 days ago


Fleetwood, United Kingdom Partington Holiday Centres Full time

**Partington’s Holiday Centres Limited is a family-owned company based in Blackpool, Lancashire. There are three fun filled Holiday Parks in Blackpool, along with one Holiday Park in Cumbria and one in Skipton.**

**Role**:Receptionist

**Location**:Broadwater Holiday Park (Fleetwood)

**Hours of Work**:21 hours per week over 3 days

**Days of work**: - Friday, Saturday and Sundays

**Salary**:£11.01 per hour

**More hours maybe available over high season**

**What we need from you**:

- Check-in guests as they arrive at the park. Ensure all documentation both electronic and hard copy is completed by the guest and all park information is explained to make sure the guest is aware of all facilities.
- Manage both digital and hard copy filing systems for all guests.
- Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
- Ensure that messages or enquires are conveyed promptly, accurately and efficiently.
- Provide guest support when required to ensure that all guests questions/queries are addressed in a timely and professional manner.
- Upsell facilities and services offered by the Park.
- Greet all contractors/visitors to the Park and ensure that they are signed in and directed to the correct department.
- Ensure that keys are held securely and that all security procedures are followed with regards to the issuing and returning of keys.
- Check-out guests ensuring that all outstanding charges are processed and that any keys are returned in line with procedure.
- Undertake a detailed handover to the next Receptionist on shift by way of the Shift Handover diary.
- Ensure that all procedures relating to the handling of cash and payments are followed and any anomalies reported immediately to the Head Receptionist/Senior Manager.
- Ensure the Reception area is maintained clean and tidy at all times, displaying a professional image to all visitors.

**Skills, experience and qualities you will need**:

- Receptionist experience in a similar role
- Full preferably clean, driving licence
- The ability to demonstrate our company values at all times, FUN,FAMILY & FRIENDLY

**Important Information**
- Applicants must be able to produce right to work documentation.
- Successful applicants will also be required to undertake a basic DBS check and DVLA licence check.

**One more thing.... holidays happen at holiday times, so you will need to work your magic on bank holidays, evenings and weekends too**

**Benefits include**:

- Uniform provided
- Staff discounts - Up to 25%
- Pension scheme
- Bonus schemes
- Birthday Treat
- Team Events

**Job Types**: Part-time, Permanent

**Salary**: £11.01 per hour

**Benefits**:

- On-site parking
- Referral programme
- Wellness programmes

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- How many years of Receptionist experience do you have?
- Are you computer literate?
- Do you know anyone who currently works for Partington's?

Licence/Certification:

- Driving Licence (required)


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