Receptionist

Overview:
**Communication. Relationships. Professionalism. We see more than just customer service.**:
**Receptionist**

Location: Hesketh House, Fleetwood

**Salary**: £10.33 per hour

Contract: 12 months FTC Matenrity Cover

Working hours: 30 hours per week, Mon-Fri rotating shifts 7am-1pm and 1pm-7pm

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Receptionist, you’ll be part of a team that’s doing incredible things - for ourselves, for the partners we work with, and for a truly sustainable future.

Your new role:
**About the role**:

- Welcome visitors to the premises, providing information, directions and contacting client staff as necessary
- Issue security and visitor passes in line with security procedures, ensuring they are returned as necessary.
- Recieve incoming telephone calls and small delivieres, directing these as appropriate
- Undertaking general adminstrative duties including, maintaining records, compiling reports and ordering station
- Handover of shifts to night shift Security Guards, ensuring all information is passed accurately

**About you**:
We are looking for a people person with excellent communication skills. You will have good knowledge of telephone and switchboard systems and good IT skills including Microsoft Word and Excel, with the ability to learn new systems quickly. You should have background in custumer service with the abilty to handle complaints effectively and professionally. You will be working in a faced paced environment so will need to be able to work accurately to tight deadlines with the abilty to remain calm.

What's in it for me:
**Working the Robertson Way**

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means

**We listen**

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

**We are professional**

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

**We take responsibility**

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

**We are determined to succeed**

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

**We are one team**

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

**What’s in it for you**:
In return, we offer a wide range of rewards and benefits, including 33 days annual leave, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

We also have a brilliant smarter working policy, too. That means many of our office based people and some of our site based people are able to either work from home or as part of our hybrid model.

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included and where we can all be our authentic selves.

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.