Commissiong Support Officer

6 days ago

Sunderland, United Kingdom Concept Resources Full time

**POST TITLE**:Continuing Healthcare Commissioning Support Officer GRADE**:Band 5 RESPONSIBLE TO**:Joint Commissioning Lead RESPONSIBLE FOR**:
The purpose of this role is to deliver an effective, competent and professional level of administration support to the Joint Commissioning Team and consistently deliver a quality-focused service which promotes good customer service and effective working relationships. This role requires a highly self-motivated and enthusiastic individual to provide administrative services including preparation of agendas and minutes, taking appropriate follow-up action as required, supporting the team with the management of projects, gathering information and undertaking enquiries wherever necessary for the Continuing Healthcare (CHC) lead. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by the line manager. The post holder will be a member of the Joint Commissioning Unit.. Overall Objectives of the Post:
**Main elements to the role**:
Support the administration of the CHC Team and provide an efficient and effective support service. To take responsibility for the administration and management of information entered on to the Continuing Healthcare/Complex Care database. Act as point of contact for all forms of communication directed to the CHC Operational Lead and Individual Commissioning Nurses. The post requires excellent organisational skills, accurate recording and a sound knowledge of client databases. To take responsibility for the administration and management of the complex and sensitive information entered on the database on a daily basis, and be accountable for own actions. To develop a range of procedures and practices to maintain a working system for the monitoring and reviewing of all clients eligible for Funded Nursing Care (FNC), Continuing Health Care (CHC), Joint Packages and S117. To ensure commissioned services accurately reflect the needs of individuals, required dates, costs and budget codes for authorisation and payment. To provide general administrative support to the Joint Commissioning Unit. Key Tasks of the Post:
**Key Duties/Responsibilities**:
To ensure that databases are maintained and accurately represent current levels of eligibility and financial commitment at any point in time. To ensure all relevant parties, including individuals and families, are informed of outcomes within required time limits. To support with diary management and meeting schedules. To take formal minutes and agreed actions in meetings and workshops. Use of various ICT packages and health and social care databases. Provide initial point of contact for all forms of communication (including telephone enquiries) using judgement to establish the validity and priority of the contact, and give non-clinical advice and information to clients’ relatives, carers and professionals involved. Frequent exposure to distressed and/or aggressive enquirers, providing reassurance, help and advice to relatives, carers and other professionals, remaining sympathetically professional at all times. Receive and record all referrals, organise relevant patient appointments as directed by clinical staff and in conjunction with Government guidelines, securely exchange confidential and sensitive information.

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