Support Officer

2 weeks ago


Sunderland, United Kingdom North East & North Cumbria ICB Full time

A Complaints Officer will manage a caseload of complaints from the point of receipt to resolution. This will include: Liaising with the complainant and offering them a discussion on the handling of their complaint. Being the named contact for the complainant throughout the complaints process keeping them updated proactively. Liaising with the provider(s) and securing detailed responses in a timeframe in keeping with the North East and North Cumbria ICB's key performance indicators.



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