Digital Systems-facilities Administrator

1 week ago


Fakenham, United Kingdom Fakenham Medical Practice Full time

**Digital Systems/Facilities Administrator**

We have a wonderful opportunity for an enthusiastic and dynamic Digital Systems/Facilities Administrator to join us. One of Fakenham’s top employers, we are now looking to recruit into this new and exciting role.

This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

Main duties of the job
- Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1 line user support & forwarding complex queries to appropriate team members for resolution
- To develop, review and maintain knowledge resources, including but not limited to, user guides, videos
- Support project work, including digital transformation led by the IT Lead and CEO
- Identify and document best practices as part of ongoing process to increase efficiencies
- Using a facilities check list, proactively review areas to ensure working order/compliance of equipment
- Liaise with facilities suppliers to arrange appointments/bookings and progress chase
- Part of the facilities team, you will be required to update documentation on internal systems
- Record Alerts data and compliance
- Undertake infection control audits
- General administrative tasks as required by the management team

What you'll have:
Technical Skills:

- Use of social media platforms

Person Specification

Experience

Essential Key Skills and Qualifications:

- Demonstrating excellent customer service and support skills
- Excellent written and verbal communication skills
- Great IT skills
- Problem solving and analytical skills
- Make constructive contributions and collaborate with others to achieve common goals
- In-depth knowledge of MS Office
- Ability to work as a team member and autonomously
- Ability to follow policy and procedure

Desirable
- Health and Safety training

**Qualifications**:
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)

Personal Qualities

Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure

**Salary**: Up to £23,556.64 per year

**Benefits**:

- NHS pension
- 28 days leave per year plus bank holidays
- Company events
- Access to Blue Light Card

Schedule:

- Monday to Friday

Work Location: In person at Fakenham site, must be able to travel to Walsingham Branch Surgery.

Interview date: Friday 23rd May

**Job Types**: Full-time, Permanent

Pay: £23,556.64 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 16/05/2025
Reference ID: 160525-D



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