Digital Systems-facilities Administrator

1 week ago

Fakenham, United Kingdom Fakenham Medical Practice Full time

As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate. This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.
Main duties of the job Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolution To develop, review and maintain knowledge resources, including but not limited to, user guides, videos Support project work, including digital transformation led by the IT Lead and CEO Identify and document best practices as part of ongoing process to increase efficiencies Using a facilities check list, proactively review areas to ensure working order, compliance of equipment Liaise with facilities suppliers to arrange appointments/bookings and progress chase Part of the facilities team, you will be required to update documentation on internal systems Record Alerts data and compliance Undertake infection control audits General administrative tasks as required by the management team What you'll have: Technical Skills: Office 365 applications Use of social media platforms Person Specification Experience Essential Key Skills and Qualifications: Demonstrating excellent customer service and support skills Excellent written and verbal communication skills Great IT skills Problem solving and analytical skills Make constructive contributions and collaborate with others to achieve common goals In-depth knowledge of MS Office Ability to work as a team member and autonomously Ability to follow policy and procedure Desirable Health and Safety training Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics and English (C or above) Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

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