Receptionist/administrator

**Receptionist/ Administrator**

**Kinnerton Confectionery Fakenham Site**

**37.5 per week, Monday - Friday**

We're recruiting for **Receptionist/ Administrator **to join the Kinnerton team, based our Fakenham (Norfolk) site, working within our fantastic chocolate factory.

**Working as a **Receptionist/ Administrator** **at Kinnerton...**

As a **Receptionist/ Administrator** at Kinnerton, you will join our brilliant HR team Based right at the front of the site, you will work in a customer-facing role, engaging with internal and external stakeholders on a daily basis, as well as completing various administrative tasks to a high standard. This role would suit someone looking to progress into an full time Administrative/HR role.

**Key Responsibilities...**
- To oversee all reception duties, meeting and greeting visitors and providing a professional service, acting as first point of contact to internal and external stakeholders, including auditors
- Maintaining and updating our internal systems such as our electronic sign in system and holiday log in line with company policy
- Ensuring that all post is processed and monitored efficiently
- Booking couriers
- Support the HR team with general administrative tasks and projects
- Ordering of stationery and water & identifying, communicating cost saving initiatives
- Raising purchase orders and requisitions for purchases
- Unexpected absence form and return to work administration (all departments)
- Issuing of company clock cards/ finger print scanning
- File holiday forms and acknowledge declined holidays.
- Updating the health and safety board
- Maintaining a clean and tidy reception area
- Management of visitor shoe cupboards
- Ensure that the reception manual is always kept up to date including the fire evacuation procedure
- Issuing of off-site parking permits for new starters and annual renewals

The ideal **Receptionist/ Administrator** would have the following skills and experience...

**Essential**:

- Customer service/customer facing experience
- GCSE or equivalent in Maths and English
- Good IT skills including Word, Excel and Outlook
- Excellent verbal and written communication skills
- Good time management and organisational skills
- Ability to work independently
- Able to produce work, on time and to a high standard

**Desirable**:

- Previous reception and/or administration experience
- **Ability to assess processes and identify areas for improvement or streamlining**

**About Kinnerton**:
At Kinnerton we are committed to ensuring that all our people, at every level, have access to opportunities to develop their skills, knowledge and abilities within their given roles, and are given the help and support they need to ensure that they capitalise on opportunities to grow with the company.

We’re also proud to offer:

- 25 days annual + bank holidays
- Paycare company healthcare scheme
- Cycle to work scheme
- Company Pension scheme & Life Assurance Scheme
- Free parking on site or Permit badge for local car park
- One day paid leave for charity/community work
- Discounts via our company chocolate shop
- Employee value awards
- Referral bonus vouchers if you refer someone to work at Kinnerton

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Fakenham, NR21 8AF: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please explain your interest in this role and your relevant or transferrable skills/ experience

**Experience**:

- Customer service/customer facing: 2 years (preferred)