Service Leader

4 days ago

Altrincham, United Kingdom Pendragon Full time

**Service Leader**

**Evans Halshaw**

**Ford, Altrincham**

**Competitive Salary with bonus, company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Ford, Altrincham?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

**What does the role of Service Leader involve?**
- Ensure all warranty and repair work adheres to company standards
- Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
- Review pricing policies and ensure appropriate legislation is adhered to
- Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
- Maintain a safe working environment, adhering to health and safety processes
- Enhance customer service levels to achieve a fantastic CSI score for your department

**What qualities do I need to succeed in the Service Leader role?**
- A background in running a successful workshop or parts department
- Experience of working in a fast-paced, target driven environment
- Impressive leadership skills, able to motivate a team to work together and exceed targets
- Strong business acumen, alongside great knowledge of consumer and vehicle legislation
- A passion for providing exceptional levels of customer service, and putting smiles on faces

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