Defence Digital

**Details**:
**Reference number**:

- 244458**Salary**:

- £53,500**Job grade**:

- Grade 7- B2**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command**Type of role**:

- Information Technology
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- MOD Corsham, Westwells Road, Corsham, Wiltshire SN13 9NRAbout the job

**Job summary**:
Defence Digital (DD), part of Strategic Command, fulfils an important role in the age of information warfare within the Ministry of Defence (MOD). We provide digital and technology services to our Armed Forces, ensuring they can operate securely via various communication means including radio, satellite and internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world.

This position is advertised at 37 hours per week.

If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

**Job description**:
Defence Digital Operational Service Management (DD OSM) was stood up in April 2020, part of a business change programme to take operational control of service delivery through maturing a SIAM (Service Integration and Management) approach across DD, including deploying a new Service Centre in October 2021.

DD OSM is onboarding further Service Providers to the SIAM ecosystem, as we implement and cohere Service Integration for Defence, in support of Defence business and military Operations. This operates in a technically complex and operationally imperative environment and this role provides a great opportunity to work in a high-profile SIAM environment, connecting across Defence Digital.

As Capability & Transition Assistant Head, you would be responsible for Service Transitions and Capability Development which conform to the policy, governance and guidance issued from the appropriate DD groups. This role has scope for wide impact across and beyond the immediate organisation, to improve operational efficiency, levels and quality of service and influence the development of effective policies.

There are two posts available, one will major on the Service Transition aspects, the other on Capability Development, however both will be expected to lean in and assist across both areas and the wider OSM. The roles require experienced and accomplished leaders, with a strong change and service transition background within a multifaceted ecosystem, ensuring complex change, risk mitigations and service transitions are delivered and maintained in a safe and secure way. This requires a relentless focus on service quality, risk management, secure operations and prioritisation of the user experience.

You will need to be actively collaborative, assertive, technically experienced and a strong people leader within a whole force environment, including joint forces, industry partners, Defence Digital teams and wider Defence organisations.

In return, we’ll provide fantastic learning and development opportunities and will encourage and support you to continue your professional development, within your field and beyond. We also have excellent benefits, including flexible working, generous leave allowances and a market-leading Civil Service pension.

Our team is a leader in Defence, working in a busy and exciting environment, so now is a great time to join us and become part of our journey

**Person specification**:
The Capability & Transition Assistant Head roles will be accountable for:

- Onboarding delivery and governance & delivery support functions within the Transition team
- Governance & delivery support functions within the Capability Development teams
- Overall management of the Service Desk Onboarding team
- Ensuring coherent end-to-end delivery of new aspects of the Service Management Eco-system
- Driving and cohering the Capability Development against the roadmap and against priority criteria

Responsibilities include:

- Lead, develop and manage teams; being an influential and collegiate leader, empowering and inspiring others to deliver successful transitions and capability development
- Establish and maintain governance arrangements for the delivery of transitions and capability development, defining clear roles, responsibilities and accountabilities that align with organisation practice
- Manage the requirements to add, change or retire services, making decisions on which requirements need a case officer appointed or further investigation
- Manage the delivery and finances against the contracts for the provision of goods/services needed for transitions and Capability Development, monitoring compliance and managing variances
- Prepare and deliver technical briefs, status reports and chairing meetin