Fraud Advisor
1 week ago
**Fraud Advisor**
**6 month Contract**
**Glasgow - Hybrid working**
The Fraud Advisor will have the responsibility of monitoring and identifying emerging fraud trends/patterns, playing a crucial role in shaping and improving the processes to combat such fraudulent activities.
A strong background in FCA, expertise in CIFAS, and experience with Experian Hunter are required.
Ideal industry experience needed - Financial Services (Banking Fraud) or Telco.
**Scope of the Role**:
Will be part of a team of 10, you will need a strong attention to detail and the ability objection handle to Company standards. A fraud background is desirable but not essential.
Your objectives will be synchronized with the business's commercial objectives, ensuring that your decision-making safeguards the Company against financial risk with a positive customer experience.
- Maintaining fraud levels within targets related to company plan.
- Investigating claims of fraud, ensuring risks are mitigated and victims are protected.
- Recognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms.
- Provide a high standard of support to fraud victims and stakeholders.
- Proactively strive to improve fraud detection capabilities.
- Update our fraud avoidance systems in a timely manner.
- Minimise the negative impact of fraud detection on legitimate customers
**Experience**:
- Experience interpreting credit file information
- Good understanding of telecoms fraud
- Experienced in using reporting tools e.g. (Business Objects, Excel, Access)
- Experience using CIFAS, Experian tools
Project People is acting as an Employment Business in relation to this vacancy.
-
Senior Fraud Customer Service Advisor
1 week ago
Glasgow, United Kingdom Lloyds Banking Group Full timeEnd Date Friday 09 May 2025 Salary Range £25,517 - £26,860 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary see below Job Description JOB TITLE: Senior Fraud Customer Service Advisor SALARY: £28073 LOCATION: Glasgow 45 Robertson...
-
Customer Service Advisor
5 days ago
Glasgow, United Kingdom Huntswood Scotland Limited Full timeFraud and scams wreak havoc on lives, but you can be the shield that prevents them from happening. Join the exceptional contact centre team where you will be combating fraud and scams every day. We are currently seeking **Customer Service Advisors** to support our client's customers within their **fraud contact centre** in **Glasgow.** If you possess...
-
Fraud Advisor
3 days ago
Glasgow, United Kingdom Three Full timeOur people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. At Three we have a hybrid working arrangement in place as standard for office based employees, where...
-
OT Enterprise Architect
5 days ago
Glasgow, United Kingdom Cyber Fraud Centre Full time £150 - £200Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve...
-
OT Enterprise Architect
3 days ago
Glasgow, United Kingdom Cyber Fraud Centre Full timeSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve...
-
Customer Service Advisor
7 days ago
Glasgow, United Kingdom Arrow Global Full timeJoin us as a Customer Service Advisor - Collections and you'll enjoy the freedom and support you need to make an impact: building better financial futures for our customers and delivering exceptional customer service. This is a fantastic opportunity to join an organisation who are committed to making their service personalised and customer focused by being...
-
OT Enterprise Architect
1 week ago
Glasgow, United Kingdom Cyber Fraud Centre Full time £150 - £200Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve...
-
Financial Services
7 days ago
Glasgow, United Kingdom Arrow Global Full timeJoin us as a Financial Services - Customer Service Advisor - Collections and you'll enjoy the freedom and support you need to make an impact: building better financial futures for our customers and delivering exceptional customer service. This is a fantastic opportunity to join an organisation who are committed to making their service personalised and...
-
Customer Service Advisor
1 week ago
Glasgow, Glasgow City, United Kingdom Crawford Job Listings - Global Full time £20,000 - £40,000 per yearAs a Claims FNOL Handler you will provide excellent customer service by being the first contact call from our company, engaging with the Insured by asking relevant questions to assess the extent of loss and identifying specific needs. You will gather full details, assess the best route for the claim and arrange for any supplier appointment to help mitigate...
-
Customer Service Advisor S1 Retail
2 weeks ago
Glasgow, United Kingdom Santander Full timeCustomer Service Advisor | S1 | Retail & Business Banking | Customer Interactions Country: United Kingdom **Interested in part-time, job-share **or **flexible **working **? **We want to talk to you!** **Join our community.** We are currently recruiting Customer Service Advisors with a starting package up to £24,468, this is made up of a base salary of...