Customer Service Advisor

1 week ago


Glasgow, Glasgow City, United Kingdom Crawford Job Listings - Global Full time £20,000 - £40,000 per year

As a Claims FNOL Handler you will provide excellent customer service by being the first contact call from our company, engaging with the Insured by asking relevant questions to assess the extent of loss and identifying specific needs. You will gather full details, assess the best route for the claim and arrange for any supplier appointment to help mitigate the loss. Thereafter, arranging a suitable time for one of our loss adjusters to attend to gather further information. During the call you will build a good rapport with the caller and attentively listen as well as asking a variety of questions to understand the extent of loss or potential fraud identifiers. You will ensure that Policyholder and all relevant parties are kept updated until such times as the appointment has been agreed.



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