Inbound Customer Service Advisor

12 hours ago

Warrington, United Kingdom Tata Consultancy Services Full time

Job Details**:Customer Service Advisor**
**Start date: December 13th**
**Yearly Salary: £20,600 - FULL TIME - PERMANENT**

**Inbound customer service advisor working within one of the UK’s largest utilities providers, in Warrington, Cheshire.**
- **Duration**:Full-time, permanent position
- **Location**:Office-based, in Warrington.
- **Contract type**:Full time and Permanent
- **Working hours**:Monday - Friday: 40 Hours Between 08:30 - 17:30

**Role details**: Good Listener; Problem Solver; Team-Player; Good Under Pressure; Empathetic and a Can-Do Attitude.

Does this describe you?

Bringing or developing your existing customer service skills to this role will let you make a valuable impact on peoples’ lives. You’ll be right there in the midst of it all, listening, fixing, prioritising and - most importantly - being the voice of our brand that our customers remember.

If you have the demonstrable skills, experience, or ability to do this for us, we would absolutely love to hear from you.

You will work on behalf of our client, at the forefront of the energy industry, supporting their customers with all of their energy needs - and ensuring they receive a fair, consistent and transparent service at all times.

We will train you on our systems and processes and place you in a highly supportive team/environment where it is always okay to ask questions. Learning is the foundation of all excellent customer service. It never stops

**What we need from you**:

- Ideally 6+ months experience in customer service, contact centre, sales roles or retail roles
- Problem solving abilities
- Dealing with pressure/difficult situations
- Excellent communication skills
- Commitment
- Willing to be yourself and also work as part of a wider team
- A desire to develop your skills and abilities further

**What you will get**:

- 4 weeks of training and a further 4 weeks of coaching and support in a structured environment, prior to joining your team.
- No weekend or evening work to support your work/life balance
- Access to our unique global learning systems, with certified and accredited courses available. 98% of our management team are progressed internally.
- Excellent bonus structure and uncapped commission potential
- Employee Discounts
- Discounted Gym Membership
- 6% Pension Contribution

**Who We Are**:One of the world’s largest IT companies, focused on excellence with a passion for innovation, development and success - both for our clients and our people.

If you have the drive, energy and a passion for customer service, we would love to welcome you into our business.

**We can’t wait to hear from you**

**Job Types**: Full-time, Permanent

**Salary**: £20,600.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Quarterly bonus

Work Location: One location

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