Resource Planner

2 weeks ago

Watford, United Kingdom Venn Group Full time

**Resource Planner Vacancy**

**Ref: J60371**

A reputable housing association in the Watford area are looking to recruit a resource planner within their customer service team on a permanent basis to produce excellent customer services to their tenants.

**Duration**: Permanent

**Salary**:25-30k per annum
**Location**:Watford, Hertfordshire

**Hours**:Monday - Thursday 9-5.30, Friday 9-5pm (1 day pw WFH)

**Main duties**:

- To be an active member of the team that provides a comprehensive administrative support service to the Directorate
- Scheduling repairs and maintenance works, providing value for money services and the effect and efficient use of resources
- Liaising with contractors and other staff to deliver an efficient, customer-focussed service
- Dealing with customer care and consultation
- Collating and inputting data into systems as required and to agreed standards and timescales
- Stock data and document management
- Maintaining efficient office systems to ensure the smooth running of the service
- Acting as the first point of contact for tenant and other customers, including the constructive and timely initial handling of complaints
- Ensuring customers are kept fully and regularly informed of progress

**Essential criteria**:

- Good communication and interpersonal skills with a strong customer focus
- Ability to maintain effective and productive working relationships
- Ability to use IT systems, particularly Word and Excel, to accurately input, record and extract data
- A basic DBS will be required if you are successful in the post

**If you are interested in this role please send me your updated CV to or call for more info.

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