Housing Support Officer

2 days ago

Fife, United Kingdom Fife Council Full time

**Proposed Interview Date: Friday 15 November 2024**

**Closing Date: Sunday 3 November**

**Contract Type: Permanent**

**Salary: FC5 £27,087.17 - £29,508.69**

**Working Pattern: 36 Hours per week**

**Location: Temporary accommodations across Fife**

**Supporting Statement**

**Job Details**

Fife Council provides Temporary Accommodation for homeless customers awaiting statutory assessment or allocation of a permanent tenancy where no other suitable accommodation option is available to them.

Housing support services are offered to our homeless customers following a full support assessment leading to an agreed support plan. Support is delivered in a manner and at a time suitable to the needs of the customer whilst maintaining a Trauma Informed Approach at all times.

The service is offered Fife wide and worked on a rota basis which includes unsocial hours for which an enhancement is provided.

Working with Homeless customers within a Temporary Accommodation setting - Hostels, Hotels, B&B and Scatter Flat accommodation throughout Fife.

The aim of the role is:

- Providing support to service users enabling them to maintain their temporary accommodation before progressing into permanent housing options suited to their needs.
- Building positive and supportive relationships with service users and assisting them to find solutions and coping mechanisms for the issues creating barriers to a positive outcome.
- Working creatively and innovatively to meet their support needs
- Responding to emergency situations arising from potentially complex needs and challenging behaviours.
- Having a knowledge and understanding of housing and homelessness legislation and the issues affecting homeless households.Having a working knowledge of a Trauma Informed Approach to homeless customers.

**The Person**

You will be able to demonstrate:

- A commitment to delivering high quality support
- Strong communication, interpersonal and IT skills
- Demonstrate behaviours that reflect those outlined in the SSSC Codes of Practice for Social Services Workers and Employers
- An ability to work independently in the community and as part of a team
- Flexibility to work on a rota basis, including unsocial hours

**Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.**

**Further Information**
- **Role Profile - **When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters - **Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits - **Employees have access to a benefits package that offers discounts on a wide range of products and services
- **Directorate Information - **Council Department information
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