Housing Management Officer

1 week ago

Fife, United Kingdom Fife Council Full time

**Proposed Interview Date: Week Commencing Monday 1 December 2025**

**Closing Date: Sunday 23 November 2025**

**Contract Type: Permanent**

**Salary: FC6 £30,691.29 to £33,732.26**

**Working Pattern: 36 Hours per week**

**Location: Fife House, Glenrothes - Role requires travel across Fife**

**Supporting Statement**

How to Apply

**Job Details**

The Housing Management Officer:

Will work with partner services to raise accurate works orders to maximise first time fix and minimise the need for orders to be varied. Respond quickly to emergency and urgent maintenance queries to safeguard customers and the property. Work in collaboration with other colleagues and teams to successfully manage and resolve repairs-based issues.
- Will be responsible for ensuring high quality private sector housing services through the implementation of legislative standards, Council policies, processes, and self-developed solutions. As Housing Management Officer, you will be required to deliver high quality customer care and advice, supporting private owners, landlords, tenants, and other stakeholders.
- Will be working within local communities to provide customers and partners with information, advice, guidance, and support in relation to private housing issues around mutual repairs and factoring.
- Part of this role will involve lone working when carrying out site visits. Training & lone working devices will be provided.

A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

**The Person**
- Educated to SCQF level 5 which includes National 5 or SVQ level 2 in Housing or equivalent or Standard Grades at Credit level or equivalent
- Ability to deliver housing services through field-based working Fife wide.
- Experience of assessing building repairs and confidently discuss findings with customers
- Knowledge of housing policy and practices relevant to mutual repairs and factoring
- Experience of partnership working in Council / private sector housing
- The ability to deliver quality customer service and work well under pressure.
- Use negotiation skills, where required, to reach a mutually beneficial resolution
- Customer care skills and experience of assertive case management
- Able to provide a regular and effective service.
- Be well organised to manage competing demands
- Ability to work confidently on your own as well as contributing and assisting the wider team as work demands arise
- Be familiar with Microsoft systems, Office 365, word & excel

**Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.**

**Further Information**
- **Role Profile -** When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
Role Profile
- **How We Work Matters -** Our employees are expected to display and promote certain behaviours in the workplace. See our
How We Work Matters
behaviour framework for more information.
- **Employee Benefits -** Employees have access to a benefits package that offers discounts on a wide range of products and services
- **Directorate Information -**
Council Department information
- **Social Media

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