Housing Estate Management Officer

2 days ago

Fife, United Kingdom Fife Council Full time

**Proposed Interview Date: Week Commencing 7 April 2025**

**Closing Date: Sunday 30 March 2025**

**Contract Type: Permanent**

**Salary: FC4 - £24,890.91 - £27,087.17 + Unsocial Hrs Enhancement**

**Working Pattern: A rolling 3-week Rota, Full time equivalent hrs (8 posts)**

**Week 1 - Mon/Tues - 7pm -7am Sat/Sun 7am - 7pm**

**Week 2 - Fri/Sat/Sun - 7pm - 7am**

**Week 3 - Wed/Thurs - 7pm - 7am**

**One post**

**Working Pattern: Mon - Fri - 11am - 7pm**

**Location: Halbeath Depot, Halbeath, Dunfermline covering Fife Wide**

**Supporting Statement**

**Please indicate on your supporting statement which position you are interested in.**

**Job Details**

A new exciting opportunity has arisen in the Housing & Safer Communities Service as a Housing Estates Management Officer working from our new CCTV hub monitoring as well as deploying to carry out patrolling of high-rise blocks throughout Fife. There are 9 positions available. 8 Night/Day shift and 1 Late Day shift.

Key aspects of the Housing Estate Management Officer role will include:

- Help to deliver a 24-hour service which addresses estate management in high rise blocks and the local community, react to emerging issues and support the work of Housing & Communities.
- Being part of a team of Housing Estate Management Officers who work in Multi-Storey blocks and out in the community across Fife providing residents with a friendly, clean and safe environment to live in.
- Delivering an enhanced concierge service focused on improving community safety within the 12 tower blocks across Fife. It will be important to address estate management issues and reassure residents their concerns are being dealt with promptly.
- Monitor CCTV & alarm systems within the CCTV Control Room/Multi Storey blocks, deliver/co-ordinate appropriate responses to incidents/activations as they arise, and liaise with the emergency services when necessary
- You will provide a front-line service, monitoring/patrolling/cleaning and supporting the work of the wider Housing & Safer Communities Teams.

**The Person**
- Be able to evidence communication, organisational and I.T. skills
- Have working knowledge of CCTV equipment and the ability to embrace technology.
- Current best practice in caretaking/concierge service or similar environment.
- Have a flexible approach to work, hours and locations.
- Can form good working relationships with others.

A link to the role profile is included below where you will find more information about the job and the type of person we are looking for.

**Further Information**
- **Role Profile -**When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters -**Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits -**Employees have access to a benefits package that offers discounts on a wide range of products and services
- **Directorate Information -**Council Department information

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