Customer Liaison Officer

2 weeks ago

Salford, United Kingdom Total Carbon Savings Ltd Full time

**About us**

We are professional, agile, professional, and our goal is to Help to heat homes more efficiently and help those who are eligible for ECO 4 funding.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Work-from-home days
- Growth opportunities
- Relaxed atmosphere
- On-the-job training
- Flexible working hours
- Safe work environment

**Overview**:
**Duties**:

- Act as a bridge between internal departments and our customers, to ensure smooth communication and coordination.
- Provide support with preparing paperwork for the ECO submissions team.
- Assist in sales-related activities and customer interactions.
- Utilize our internal CRM to manage and track interactions.
- Assist with customer queries and complaints where relevant
- Obtain information at the customers request where details are required both before and after the work has taken place
- Ensure customers recieve all of the necessary documentation the require at the handover point of the installation

**Requirements**:

- Strong interperonal skills to manage customers from all walks of life.
- The ability to approach each customer with care, compassion and understanding whilst maintaining our company ethos.
- Experience in sales or customer service is preferred.
- Familiarity with CRM software is advantageous

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free or subsidised travel
- Free parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 50% (required)

Work Location: Hybrid remote in Salford, M5 3EB

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