Resident Liaison Officer

1 week ago

Salford, United Kingdom Dandara Living Full time

Dandara Living is recruiting for an experienced Resident Liaision officer to join the site of of our remedial works project in Manchester.

**About the role**

Reporting to the Client Liaison & Contracts Manager this role will assist the Legacy team with project programming and delivery through direct contact with leaseholders and residents as a LRLO, as well as managing robust document control processes across all Legacy Sites.

**Working Patterns**
- Monday - Friday (excluding bank holidays)
- 08:00 - 17:30

**Main duties & responsibilities**:

- Liaise with Contracts Manager and Client Liaison Manager to develop and deliver the working programme, arranging access and co-ordinating works in occupied apartments and common areas
- Assist with resident relocation to temporary accommodation
- Implement and develop the access protocol with the Client Liaison Manager
- Attend weekly/monthly progress meetings both in person and via video
- Regularly update continuous improvement plans
- Regularly update and review all relevant trackers i.e. apartment lease tracker/ resident query communication tracker - gather regular site progress updates, monitor key dates and milestones and report to the wider team
- Control document storage on Asite to maintain 100% compliance across all sites
- Follow reporting and escalation processes for any site issues/complaints to ensure they can be actioned by the Client Liaison Manager, to be developed by the Client Liaison Manager
- Complete letter drops, phone calls, welfare checks and consider generally the needs of the residents - ensuring clear communication plans are delivered
- Arrange for protection of all surfaces prior to site work to minimise complaints over builders' mess with the site management team.
- Attend formal handover meetings and address any actions identified in a timely manner
- Manage and mitigate risk by carrying out regular checks i.e. automated systems, passenger lifts, automated doors, fire alarms, smoke detection heads - reporting any risks immediately.

**What you will have**:
Desired
- Fire stopping experience

Essential
- Extensive industry experience
- UK valid driving license is required as you may be asked to travel between sites
- Construction qualification or equivalent site experience
- Knowledge / experience / proficiency with Asite or similar document control & QA system
- Experience working within live environments, ideally tenanted residential buildings.
- Good knowledge of Health and Safety and CDM requirements

**What we will offer you**:
Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality - and it’s all thanks to the vision and passion of our dedicated team. Our benefits include:

- Competitive salary, depending on experience
- 25 days holiday (+ the option to buy 5 more)
- £competitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)

If you are a reliable, dynamic and motivated individual with an interest in property - then this is the role for you

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