Resident Liaison Officer

2 weeks ago

Salford, United Kingdom Daniel Owen- UK Full time

Contract Type:
- Permanent- Location:
- Salford- Industry:
- Maintenance & Services- Salary:
- Up to £15.02 per hour- REF:
- KM04_1672745593- Contact Name:
- Kerry Mcmenamin- Job Published:
- about 5 hours ago**Resident Liaison Officer**

**Salford Based**

**£15.02 per hour**

**Temp-Perm**

**Monday - Friday**

**08:00am - 16:30pm**

**Key Knowledge**
- Experience of Customer Engagement and improving Customer Satisfaction is essential
- Proven understanding of Customer Care with particular reference to vulnerable people is essential
- Demonstrable knowledge and experience of Complaint procedures is desirable
- A good working knowledge of Microsoft Office Suite is essential

**Key Skills**
- Excellent Customer service skills with a can do approach to problem solving is essential
- Strong interpersonal skills; must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful and diplomatic is essential
- First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing at all levels is essential
- A target focussed and financially aware perspective is desirable
- Excellent planning and organisational skills using logic and objectivity are essential
- Ability to work on your own initiative, and as part of a team is desirable
- Must hold a current driving licence, as you will be required to drive is essential

**Key Experience**
- Experience of working within a customer services environment is essential
- Previous experience of working with Local Authorities or Registered Housing Providers is desirable
- Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential
- Knowledge of Reactive Maintenance Services is desirable

**Other Key Information**
- Flexibility regarding travel and working at various sites, and attendance at evening meetings
- Provide a current Enhanced DBS certificate or undertake one prior to commencement date
- Full Clean Driving license
- You must own an Android or IOS mobile phone which you will use as part of your job (BYOD)

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