Customer Service Administrator

2 weeks ago

Welwyn Garden City, United Kingdom Econorod Full time

**Job Description: Helpdesk Administrator (M/F/X)**

**About us**

We are an established family run commercial drainage company, offering reactive and scheduled maintenance services to large restaurant, hotel, and supermarket chains. Due to continued expansion we are looking for a proactive helpdesk administrator to join our friendly team based in Welwyn Garden City.

**Role**

**Main duties Include but not limited to**:

- Monitoring the helpdesk inbox
- Logging customer requests and jobs
- Updating our client portals with clear concise job information
- Updating our internal CRM system with job requirements
- Answering the help desk phone calls, logging client requests on internal and external portals
- Obtaining job updates from our engineers and updating the system with notes about the job
- Closing jobs once they have been completed ready for invoicing
- Ad hoc admin duties
- Ad hoc projects

**Personal Specification**
- Experience in a customer service environment or customer facing role
- Computer literate
- Excellent communication skills
- Resilience
- Excellent organisational skills

**What we are offering**
- Salary: £20,000 - £23,000 per annum depending on experience
- 28 days holiday including bank holidays
- Pension
- Training and development opportunities

**Salary**: £20,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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