Apprenticeship Progression Support Co-ordinator

**Job Title: Apprenticeship Progression Support Co-ordinator**

**Location: Ashridge, Berkhamsted, Hertfordshire, HP4 1NS**

**Reports to: Head of Apprentice Progression - Apprenticeships**

**Contract: Fixed Term - 1 year**

**Company Description**

Hult Ashridge is part of Hult International Business School, a globally recognised triple accredited executive business school. We have been supporting the learning and development of leaders for over 65 years. In 2018 we started delivering apprenticeships. Our portfolio of apprenticeships has grown and continues to grow with the delivery of Level 4 to 7 Higher and Degree Apprenticeships to over 700 students.

If you have a passion for quality and are able to ‘think on your feet’ and can ‘get things done’ this is a great opportunity to join our high-performing Apprenticeships Team as an **Apprenticeship Progression** **Support Co-ordinator.**

Working with the Head of Apprentice Progression in providing top quality support and guidance to both apprentices and their employers, you will develop strong, positive relationships with Apprentices, helping them stay on track and complete their Apprenticeship. You will be Apprentices’ first line of support, providing coaching to individual apprentices, line managers and apprenticeship leads on a regular basis. You will be required to respond to queries, monitoring progress and supporting the Head of Apprentice Progression and Head of Operations with review meetings and dissemination of information to relevant internal and external stakeholders.

**Responsibilities include, but are not limited to**:
Maximising Apprenticeship Progression & Retention
- To support the monitoring of apprenticeship engagement and progression through the collection and analysis of ongoing participation data generated from a range sources, including Progress Assessors
- Produce and action data that supports forward planning of apprentices returning to the programme (break in learning - BiL) sharing with relevant team members and maximizing the impact and volume of apprentices returning to their apprenticeship
- Provide clear and consistent management, oversight, and support to Apprentices including welfare support in order to improve retention and achievement of apprentices.
- Maintain an ongoing progress record of tripartite / progress reviews both completed and schedule with progress assessors and reporting at weekly team meeting completed tripartite/progress reviews.
- Identifying/monitoring progress where tripartite are proving an issue and manage with progress assessors any issues which may arise.
- Be aware of the range of compliance requirements as outlined in both the funding rules and ESFA weekly briefings and other relevant regulatory body information.
- Support designated Progress Assessors in the completion of progress review meetings where necessary.
- Complete Tripartite as per caseload required.
- Inputting and reporting to team statistics and apprentice information.
- Monitoring and managing the checking and processing of Progress Assessor's monthly invoices in line with Hult Ashridge financial procedures.

Internal/External Stakeholder Liaison
- Contributing to review meetings and dissemination of information to relevant external and internal stakeholders as directed by Head of Apprentice Progression
- Being a point of contact for apprentices and employers (cohort managers, line managers and mentors) keeping them informed of the program and learner progress.
- Building effective professional relationships with internal stakeholders; faculty, adjuncts and other internal departments.
- Provide feedback daily activity/weekly reports to the Head of Apprentice Progression and Head of Operations when appropriate

**Person Description**
- Experience of apprenticeships is preferred
- Experience of working with online CRM systems and portals such as Salesforce is highly desirable
- Experience of higher education sector is preferred
- Educated to degree level preferred
- A confident user of Microsoft Office software, in particular Excel
- Ability to work independently and be a team player
- Very organised, plans ahead, pays attention to detail, gets things right first time, on time
- Is proactive, practical and can-do - achieves at pace and is action, priority and solution focused
- Drives for accuracy, efficiency and constant improvement. Has ideas and asks how can we do this better next time?
- Has a questioning mind with an ability to understand, diagnose and identify solutions
- Tireless passion for quality

**Employee Benefits**
- Flexible working with 2 days per week working from home allowed in line with operational requirements
- 25 days paid holiday each year
- Free access to on-site gym (with swimming pool, spa, sauna, steam room, squash court and outdoor sporting facilities)
- Access to the generous company pension scheme and healthcare schemes
- Free access to Leadership Live, our award-winning online learning resou