Sales Office Manager

**Sales Office Manager - Rubix Customer Hub**

As a Sales Office Manager you will be a pivotal part of the Rubix Customer Hub team and its success. Ideally you will have a background in Maintenance, Repair and Overhaul supply chain work and be familiar with MRO spare parts.
If you’re a team player with customer service experience then this could be the role for you
We are busier than ever helping to keep the wheels of industry turning and we have an exciting opportunity to join our Hub team in Wolverhampton.
We support our customers to ensure they have all the parts, spares and tooling they need to operate as well as working hard to ensure we obtain the best deals with suppliers.
Who doesn’t love a challenge This opportunity will give you your first step to getting yourself noticed in a fast moving, fast growing dynamic business. Our Hub is a vibrant and stimulating environment and consistently scores highly in terms of employmentengagement in our annual Staff Survey.
We support our customers to ensure they have all the parts, spares and tooling they need to operate as well as working hard to ensure we obtain the best deals with suppliers.
**The Role**
Joining our Hub management team, you will manage and lead a small team of 2 people in the Hub, servicing the MRO requirements of our UK based service divisions plus our operation in Iceland. So primarily dealing with internal customers the importance of treatingall customers the same is key. This area of our supply chain has grown significantly in the last 18 months and our key objective here is to drive consistency of service. You will ensure sales activities are maximised to help the Hub exceed all sales and profittargets whilst delivering outstanding customer service levels.
You will be responsible for setting and monitoring individual and team targets, full performance management and development to include training and coaching; ensuring that the highest standards of sales support, administration and customer service are alwaysmaintained.
You will Co-ordinate supplier engagement to develop team and customer opportunities.
Overseeing all sales administration processing to ensure completed in a timely and efficient manner, utilising the relevant SOP systems

Direct handling of customer queries & orders, whilst maintaining excellent levels of customer service at all times.
Take an active lead in developing existing accounts, seeking and capitalising upon opportunities to up-sell across the product portfolio whilst encouraging the team to do the same. Take initiative to know the industry and competitors.
Drive activity for effective quotation management through developing the team and leading by example.
Who are we looking for?
You will still enjoy being 'hands-on' in dealing directly with the customers but relish the additional responsibility that comes with managing and developing a team.
Ideally, you will have enjoyed exposure to conducting and managing others who conduct both inbound and outbound activity and understand what it takes to be effective in both disciplines.
Who are we? And what are your benefits?
Brammer, Buck & Hickman are the most trusted single source of industrial supplies thanks to our national network of branches and commitment to our customers.
Due to this success you will receive:
Competitive Salary
Continuous Development
Cycle To Work Scheme
Increase in holidays with service
But, maybe more importantly we offer you a role in which you can make your own and develop within, we have our Rubix Academy which provides training and development opportunities and we operate in an entrepreneurial environment and look to our colleagues tomake a real difference for the business We value and encourage our colleagues to take ownership and act with integrity and team work is at the core of everything we do
Brammer Buck & Hickman is Europe’s leading distributor of industrial maintenance, repair and overhaul products and services, including bearings, mechanical power transmission, pneumatics, hydraulics, tools and PPE