Personal Support Services Lead

**Responsible for**:Team Leader
- Adult and Team Leader
- Children

**Responsible to**:Chief Executive Officer

**Purpose of Job**:
To deliver operational management and strategic growth and development of DABD Services to a high-quality standard.

**Responsible for**:
The day-to-day operational management of the **Personal Support Service **Division. To lead on new business development opportunities, whilst working with other divisional Leads to ensure the Organisation fulfils its Strategic Plan and meets its Budgetary objectives by:

- Managing services that provide a safe, productive and efficient service that meets the needs of users and purchasers
- Identifying and exploiting cross-department opportunities
- Maintaining high-quality service provision
- Scoping, planning and leading change
- Identifying, allocating and prioritising resources to deliver departmental objectives
- Recruiting and building effective teams
- To monitor and actively manage resources and budgets, with a commitment to cost-effectiveness and value for money.
- Monitoring performance to deliver high-quality service
- Being a role model and creating a culture where diversity is respected, valued and staff adhere to the DABD values of **Caring, Committed, Collaborative. Respectful and Open-minded**

**Providing sound leadership to ensure staff are clear about their respective duties and responsibilities**

**Specific duties**:
1. Review service provision for internal and external customers and identify and introduce additional services

2. Manage and supervise department staff, including appraisal, supervision, work plans and personal development

3. Promote, Support and Develop the Personal Support Services Department in the Local community

4. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

5. Communicate all Senior Management Team directives/decisions/information

6. Review, amend, design and implement policies and procedures and establish and measure standards

7. Contribute to strategy documents and departmental plans etc, including producing comprehensive business plans.

8. To ensure the office is resourced during office hours and ensure the provision of an effective out of hours on-call service.

9. Ensure that effective and clearly documented handover systems are maintained to facilitate the effective transfer of information between staff and shifts and DABD's Compliance Manager.

**Quality Assurance**

1. To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with DABD's Quality Assurance Policies.

2. To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met.

3. To ensure good and safe practice in all activities relating to service user care by putting systems in place to guide, monitor and evaluate care and services provided.

4. To evaluate services through regular review, annual service user questionnaires, analysis of complaints etc.

5. To implement DABD's Care Governance Framework to continuously improve services, care and support.

6. Conduct and accurately document care and risk assessments and develop care plans related to the assessed needs and choices of individual service users.

7. Report all accidents and incidents promptly and in accordance with DABD policies.

8. Ensure that all areas of identified risk are appropriately monitored and outcomes recorded and acted upon /followed up.

9. Lead by example in managing and prioritising own workload and develop others skills in workload management

10.Focuses resources on the delivery of results in line with DABD's mission and values

11.Assesses business, financial, competitive and commercial risk effectively

12.Maintainsan awareness of specific competitive opportunities and how DABD should respond

13.Agree and set ambitious but realistic goals and targets

14.Take steps to ensure others deliver work on time and in budget and to required quality standards

**Behavioural Examples**

1. Question the status quo to stimulate progress

2. Lead by example in taking measured risks when developing new ideas, where appropriate

3. Look for new methods or processes to improve performance

4. Seek solutions that others do not see by using imagination and considering and devising alternative approaches

5. Create innovative ideas, methods or processes that are new to the operation

6. Help others to introduce new ideas, methods or processes which produce improvements to the Organisation

7. Take action to find and implement new solutions when faced with setbacks

The above mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other duties as may be required by the Chief Executive Officer.

**Job Types**: Fixed term contract, Temp to per