Housing Benefit Assistant

7 days ago

Chatham, United Kingdom AMAT Full time

**We believe that everyone deserves a chance in life to become who they want to be regardless of their situation, and with the support and guidance from our dedicated team of staff with over two decades of knowledge, we believe we can achieve positive outcomes for all.**

We are currently looking to recruit a Housing Benefit Assistant to join our amazing team

The hours for this position are 37.5 hours per week, with normal working times being 9.00am - 5.30pm, Monday - Friday. At AMAT we are focused on delivering the best service we can to our service users, and operate 24 hours a day, 365 days a year service in order to achieve this. As such, you may be required to work bank holidays (including New Year’s Day on a rota basis) and flexibility is key to this role - ‘Be One Team’ is one of the fundamental expectations of staff.

The main purpose of the Housing Benefit Assistant role is to process Housing Benefit claims to the Local Authority and set up and maintain accurate service user accounts on Sage as well as maintain service user Licence Agreements. Your duties will include:

- To process New Housing Benefit claims to the Local Authority.
- To process Housing Benefits Rent decisions/Suspensions /overpayments/change in circumstances and any non-payments for bad debts.
- To book in support Induction Appointments with Service users.
- Compile Weekly Rent Shortfall accounts and attend shortfall meetings.
- Create New Service User Accounts in Sage
- Updating of the HB Sage Invoice import sheet.
- Updating of all HB work sheets.
- To compile Sage account rent breakdowns for accurate balance checks.
- Signing, update & renewal of Licence agreements.
- Adjusting accounts for those that work.
- Up-dating of Service user Rent level changes.
- To maintain Tenant (AST) related account information as required.

Experience in a similar role (such as administration in housing, jobcentre, or a benefits advisor), along with up to date knowledge of the benefits system, and working experience of using Microsoft packages to a proficient level is essential to this role. Experience of using Sage 200 would also be an advantage.
- 28 days annual leave (including bank holidays), rising in increments to 33 days
- A contributory workplace pension scheme, in which AMAT will contribute the equivalent of 3% of your pensionable salary
- Comprehensive training package including both in-house classroom and E-Learning courses, which have been tailored to develop the skills and knowledge needed to work at AMAT
- Regular 12 weekly line management supervisions, and development focused annual appraisals
- AMAT’s Employee Assistance Programme (EAP) is available to all staff
- Access to an online employee financial wellbeing hub
- Free tea/coffee

This is a very varied role, and if you are looking for a challenge and want to make a difference, we look forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: £20,416.50 per year

**Benefits**:

- Additional leave
- Casual dress
- Health & wellbeing programme

Schedule:

- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: One location

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