Housing Officer

7 days ago

Chatham, United Kingdom mhs homes Full time

**We're looking for a Housing Officer to join our friendly and high-performing Customer Team on a permanent basis.**

**About the role**:
You will be operating in a three-tiered customer service environment. The third tier is the most complex, reflecting the challenges when dealing with customer needs or vulnerability. The Housing Officer role sits in the second tier, dealing with income cases of moderate complexity.

You’ll work closely with colleagues in the Customer team and across the organisation, to deliver the best outcome for customers and mhs by taking ownership of a wide range of customer cases. Typically you’ll manage cases where judgment is required, either face-to-face, in customer homes or on the telephone.

**About You**:
It goes without saying that you’ll have fantastic customer service skills.

You’ll also be able to work effectively with colleagues across the organisation.

You’ll have experience of working within the housing sector, or with people in housing need, in some or all of the following disciplines;
- Debt & welfare benefits advice
- Income Management
- Tenancy management
- Tenancy sustainment
- Anti-social behaviour
- Housing need.

You’ll have a good knowledge of relevant legislation, and a proven track record of effectively managing a portfolio of cases.

You’ll also need to hold a driving licence, and be able to use your own car for work purposes.

A relevant housing qualification would be useful, but is not essential.

Basic-level Disclosure & Barring Service (DBS) clearance is required for this role.

**We offer**
- Company pension contributions matched up to 6%
- Training opportunities
- Flexible staff benefits including a cycle to work scheme
- 28 days holiday (pro-rata) + Bank Holidays
- Access to two holiday homes, in Norfolk and Dorset
- A range of wellbeing activities and charitable events and a volunteering day
- Enhanced family leave policies
- Free on-site parking
- A great team of colleagues to work with

Find out what it’s like to be part of #teammhs in our recruitment video

We’re a **Disability Confident **employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

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