CRM (Salesforce) Junior Administrator

Vacancy Title: CRM Junior Administrator

Vacancy Location: Szczecin, Poland or fully remote in Poland

Engagement Type: Permanent, Full Time

Your Company

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme.

Your New Role

Our sales team is dedicated to driving organic business growth, by generating revenue from new and existing customers and markets. They own and manage all direct sales channels and the bid activity required to serve those channels. They provide deep customer insights back into the Product team, ensuring Survitec deeply understand customer needs.

A great opportunity to join our CRM team and help design, develop and implement our new Salesforce instance across the Marine division. We need to drive efficiency and automation for our Sales processes and ensure our data has integrity to drive greater insight and quality reporting. If you enjoy a challenge, then this might be the role for you

This role reports to the CRM Effectiveness Manager. You will handle all key administrative functions and day-to-day maintenance of the CRM.

What You Can Expect from the Role

Key Responsibilities and accountabilities:

- Manage the day-to-day maintenance of the CRM. This includes: creating new users, data, answering queries from users, amending existing features and functionality and assisting in any new development in response to process improvement or CRM growth
- Create and document guides and best practices for the various internal departments that use the CRM
- Ensure that the procedures related to the CRM are adhered to by both individuals and systems that use it.
- Create rigorous testing procedures whenever a new piece of development has been completed on the CRM
- Ensure that all data is up to date, correct, and standardised on the CRM and any other system which is integrated with it. Manage any process which sends data to the CRM to ensure the quality of data meets the required standard
- Review cases on a regular basis to ensure service level agreements are being met.
- You will work with all departments to ensure the CRM works effectively for Sales and Sales Operations
- Assist with lead creation

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast-paced, challenging and incredibly rewarding. This is not just another job; this is your career.

The Experience, Qualifications and Skills You Will Have

Essential Criteria
- Educated to degree level
- 1+ years of job-related experience specifically within a CRM environment
- Experienced in SalesForce
How to Apply

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

Schedule:

- Monday to Friday