Client Services Administrator

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a
Client Services Administrator
on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.

Join Barbour ABI and get the best of both worlds
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.

The
"Client Services Administrator"
plays a key role in supporting the Sales and Client Management teams by handling administrative tasks, co-ordinating communication and ensuring a smooth and efficient sales process. This role is ideal for someone who is highly organised, detail-oriented, and proactive in helping the team operate at peak performance.

• Process order forms for the New Sales and Client Management teams
• Update and maintain client account details
• Amend client data criteria as required
• Confirm orders for invoicing and create credit notes as required
• Respond to requests from the wider business regarding client accounts in a timely manner
• Meet daily operational deadlines, including managing multiple shared email inboxes
• Create data feeds and trials for clients
• Provide reception cover on a rota basis
• Consistently meet daily deadlines and service-level expectations
• Respond quickly and professionally to issues raised by internal stakeholders
• Carry out additional administrative duties as required

Requirements

• Previous administrative background is an advantage
• Proficiency with Salesforce and the Microsoft Office Suite
• Strong Excel skills and experience using in-house systems are beneficial
• Ability to work well under pressure and manage competing priorities
• Exceptional attention to detail — accuracy is essential
• Able to work independently using own initiative
• Strong multitasking and organisational abilities in a fast-paced environment
• Customer-focused mindset with strong problem-solving skills
• A proactive, collaborative team player

Benefits

• Hybrid working for everyone
• 3pm finish on a Friday
• 25 to 30 days holiday
• Day off for your birthday
• Purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Our Foundations and Values:
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?
Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities?
Don't wait any longer and join Infopro Digital's community of professionals
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.