Broker Management Support

Overview:
Own, manage and develop a portfolio of brokers to assist in the delivery of MISL volume and profitability targets. To provide account management, development and administrative support for the Broker Management Team as well as Broker Managers on specific accounts.

**Responsibilities**:

- Support Broker Managers in the management and development of Key Strategic accounts
- Take responsibility for the management, development and overall performance of a large book of regional brokers to achieve Broker Management (and MISL) volume and profitability targets;
- Maximise knowledge of your broker portfolio to effectively target MISL’s product range;
- Work with your brokers in accordance with the Broker Management (BM) contact strategy and within the guidelines of BM’s broker categorisation. Management of the brokers will predominantly be remote but occasional travelling to broker offices and other MISL offices will be expected;
- Maintain and enhance existing broker relationships and develop new ones by utilisation of ethical sales methods and relevant internal liaison to optimise quality of service;
- Seek out, respond to and follow up on new business opportunities;
- Analyse and use team MI in support of delivery of sales and performance targets;
- Deal with escalations from brokers or other departments and liaise with the appropriate parties to resolve;
- Ensure all relevant information is recorded and updated on our admin and CRM systems;
- Monitor and report back to the department any market intelligence gained from your brokers;
- Manage broker audit feedback;
- Manage broker performance issues.
- Participate in BM and company initiatives and projects when the opportunity arises and according to departmental needs and demands.
- Ensure broker relationships are maintained in compliance with relevant regulatory requirements and internal protocols for your accounts.
- Control and oversee remedial action resulting from audits, credit control problems and other broker related administrative issues for your accounts.
- Provide administrative support in relation to agency management;
- Attend to the Broker Management inbox and take calls on the Broker Support hunt group;
- Complete agency and product administration tasks on Landscape and I90;
- Assist in the compilation and deployment of digital and postal marketing campaigns.

This is not an exhaustive list of responsibilities. You may be asked to do work of a similar level as required by Management.

Qualifications:
**Technical Knowledge**
- Knowledge and experience in General Insurance;
- Knowledge of MISL’s product range;
- An understanding of how other divisions within MISL operate;
- Landscape, I90 and Sales Force system knowledge is desirable;
- Software House Systems knowledge is desirable.
- Experience of B2B account management is desirable;
- Experience of underwriting is desirable.

**Personal Skills**
- Excellent negotiation skills;
- Excellent organisational, administrative, problem solving and time management skills;
- Excellent communication skills (written and verbal);
- Solid general business acumen;
- Ability to target communication appropriately to audience and level;
- Ability to manage a large and diverse workload;
- Ability to work in a team;
- Willingness to flex workload according to line management and team demands.

**What are we doing to help us build a thriving, inclusive community?**

Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that’s the easy part

Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called **#WeAreMarkerstudy** - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.