Customer Service Administrator

1 week ago


Nottingham, United Kingdom Senior Salmon Full time

We are recruiting on behalf of our Manufacturing client based in Bilborough who are looking for a Customer Service Administrator to join their business.
You will be based at their site located close to Bilborough College with great accessible transport links.
The Job Role Details
Ultimately, you should be able to support the Customer Service Manager and ensure the day-to-day office operations run smoothly.
Responsibilities to include:

- Support Customer Service/Planning Manager with daily clerical tasks
- Ensure orders are raised in a timely and accurate manner
- Complaint handling and escalation
- Deals with all customers in a professional manner
- Process new orders, complete contract reviews
- Acknowledge orders in timely manner
- Manage lead times
- Communicate customer concerns to quality team
- Communicate any issues to customers
- Answer phone calls, provide information to customers, transferring of calls.
- Dispatch samples using local courier service
- Create/maintain open order/outstanding reports using excel
- Ensure the customer has a positive experience
Hours of work are Regular days 8.30am - 5pm Monday to Thursday and 8.30am - 4pm Fridays.
£9.50 per hour / £19,266 (paid weekly)
For this fantastic opportunity please call Charlotte on or send your CV to



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