Customer Service Coordinator
2 weeks ago
So, what are you waiting for? Join a Community that cares about you
This is a hybrid based role with a minimum of two days in the an office, with a further mix of working from our sites or home based. We are currently based in Eastleigh, however we are due an office move in November 2025.
More about your role
For more information, please download our job profile available on our website.
More about you
To be successful for this role you will have excellent customer service skills with a strong customer focused approach and an ability to keep customers engaged, with experience in escalating customer complaints and taking control of challenging situations whilst remaining calm and professional. A knowledge of the new build/construction iIndustry and/or dealing with aftercare/new build warranty defects would be essential. an advantage.
You will have excellent written and verbal communication skills and use these skills to build relationships with a variety of customers of all different backgrounds.
For this role Customer Service is essential. A driving licence with your own car will also be preferred as visits to new build development sites is a part of this role.
Essential Car User Allowance included. Experience working within housing/property development/construction or repairs would be essential.
**Benefits**:
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - 35 days annual leave with the option to buy or sell leave (including bank holidays)
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleagues at 5%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
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