Customer Success Coordinator

4 days ago


Eastleigh, United Kingdom Smart Numbers Ltd Full time

Are you passionate about helping customers and solving problems? Looking for a rewarding role in a fast-paced, friendly environment where full training is provided? We’d love to hear from you

Smart Comms is a growing multimedia company specialising in websites, advertising, social media, telecoms, and broadband. We’re proud to support customers nationwide with our telecom and media solutions - and we're growing Our friendly Customer Success Team is on the lookout for an enthusiastic new team member to join us in delivering excellent service and support.

**The Role**:

- Processing orders for new and existing customers
- Providing 1st and 2nd line customer support, both technical and service-related
- Remotely configuring and troubleshooting services (VoIP, broadband, WLR/PSTN, ISDN, ADSL, FTTC)
- Logging and managing faults with telecom suppliers (BT Openreach, Gamma, etc.)
- Handling customer enquiries and identifying potential sales opportunities
- Liaising with suppliers and keeping customers up to date on progress

**About You**:

- Previous experience in customer service (essential)
- A friendly, professional telephone manner
- A genuine desire to help people and solve problems
- Good IT skills (Microsoft Office - Word, Excel, etc.)
- Strong attention to detail and the ability to follow verbal instructions
- The ability to stay calm and professional, especially when dealing with technical challenges or customer complaints
- A background or interest in technology is desirable but not essential - full training will be given

Bonus points if you have previous experience in telecoms, IT support, or are technically minded - but if you’re keen to learn, we’ll support you all the way

**What’s in it for you**:

- Salary: £20,000 - £28,000 (DOE)
- An extra day off for your birthday - every year
- Company pension
- On-site parking
- Regular company events, team incentives & recognition
- A supportive team and clear progression pathways
- Office-based role, Monday to Friday

Pay: Up to £28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking

Schedule:

- Monday to Friday

Work Location: In person


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