Customer service Export Coordinator- Basingstoke 39124-1

Customer service Export Coordinator - Basingstoke RG24 / Monday to Friday, 09:00-17:00 / Full-Time / Hourly Rate: £15.38 / 6-month contractWe are seeking a Customer Service Export Coordinator to join our client's dynamic team in Basingstoke. This is a fantastic opportunity to play a key role in managing the end-to-end export process, ensuring international customer orders are fulfilled accurately, efficiently, and in full compliance with trade regulations.You'll be the central point of contact for export-related customer communication, working closely with freight forwarders, carriers, and internal teams to deliver exceptional service in a fast-paced environment.ResponsibilitiesManage international customer orders to ensure timely and compliant shipments.Coordinate with freight forwarders and carriers to arrange transport, packaging, labelling, and temperature-controlled solutions.Prepare export documentation including invoices, packing lists, certificates of origin, and customs paperwork.Handle customer queries and complaints while adhering to departmental processes.Liaise with internal departments to confirm stock availability, pricing, and resolve issues.Communicate proactively with international customers regarding order status and delivery timelines.Monitor export performance metrics (LOTIF - Lines on Time in Full) and take corrective action when needed.Champion company values (Integrity, Intensity, Innovation, Involvement) in all interactions.Support continuous improvement through Practical Process Improvement (PPI) initiatives.Promote compliance with Health, Safety, and Environmental policies.About YouStrong attention to detail and problem-solving skillsKnowledge of international trade regulations and export documentationExcellent communication skills to build trust with customers and colleagues.A proactive, team-oriented approach in a fast-paced environmentRequirements/QualificationsExperience in an export, logistics, or customer service role.Working knowledge of SAP and proficiency in Microsoft Excel and WordExcellent written and verbal communication skillsStrong problem-solving capabilities with a proactive approachHigh level of attention to detail and organizational skillsStrong Team player skillsAbility to work independently and collaboratively in a cross-functional team environment.Complaint handling/conflict resolution skillsBasic understanding of international trade and export compliance is preferred.Should you require any support or assistance, please contact your local Gi Group office.Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group websiteJob InfoJob Title:Company:Gi GroupLocation:Southampton, HampshirePosted:Closes:Jan 3rd 2026Sector:Customer ServicesContract:TemporaryHours:Full TimeWelcome to Fresh Jobs the place to find the freshest job vacancies and career advice. #J-18808-Ljbffr