Customer Service Administrator

2 weeks ago

Eastleigh, United Kingdom Service Care Full time

**Job Title: Customer Service Administrator**
**Basis: Contract**

**Hours: 37 Hours**
**Work Pattern: 37 hours per week**
**Type: Temp ongoing**
**Location: Eastleigh, SO50 6AD**

Our client is currently searching for a Customer Service Administrator to deliver an exceptional service to both internal and external customers by providing central services within Customer contact and wider administration support across the group.

You will be part of a customer focused operational team carrying out high volume back-office processing service across the group. This will include activities such as Direct Debit admin, customer mail merges, reception services, inbound and outbound post services and other duties required to support Customer Contact and wider business function.

**Key duties and responsibilities -**
- Action and maintain customer Direct Debits within the agreed time frames requiring:

- Monitoring changes in Housing Benefits
- Calculating service charge amendments
- Day to day processing, setting up and amending Direct Debits
- Supporting year end processes for all Direct Debits, notifying our customers accordingly
- Supporting colleagues across the business with any Direct Debit queries
- Making and receiving calls to and from customers regarding their Direct Debits.
- Monitor team work queues and mailboxes and action all requests within required SLA's such as:

- Requesting Energy Performance Certificates (EPC's) via the portal
- Actioning boundary and fence requests
- Liaising with other teams across the business
- Producing decoration packs and payment cards.
- Maintain accurate records using our internal housing system with information received from customers, suppliers, local authorities and other business areas.
- Produce reports on Housing benefit changes, ensuring records are updated and Housing Benefit letters are issues from templates
- Process all incoming and outgoing post, maintaining accurate records and ensuring all incoming post is scanned to the correct department.
- Manage inbound contact on the business line, direct debit line and 'staff line' (raising high priority repair requests) and supporting the Contact Centre with inbound contact when required.
- Experience of working in a Customer Service environment.
- Good organisation skills and ability to efficiently prioritise and multi-task whilst maintaining a high level of attention to detail
- Ability to work on own initiative and remain calm under pressure.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

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