Ward Clerk

We are looking for an enthusiastic, hardworking and reliable Ward Clerk with a “can do attitude” to work within our new unit. You would be expected to work as part of a team, contributing to the smooth daily running of the unit by providing clerical support.

IT skills are necessary and knowledge of Quadramed system would be beneficial, but training will be given. You must have good verbal and written communication skills and be able to communicate effectively with people at all levels within the organisation.

Experience of working within an acute NHS setting or similar would be an advantage.

You will enhance our team to maintain the highest standards of record keeping in line with data protection. You will often be the first point of contact for our service users, relatives and members of our multi-disciplinary team. Therefore, it is essential that you demonstrate a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to.

You will provide a professional and courteous “front of house” service for all staff and visitors utilising the facilities provided by Wards at Lancashire Teaching Hospital, acting in a professional and courteous manner at all times.

You will respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.

The wide variety of activities being undertaken by the Trust, mean that responsibilities have to be shared with other members of staff/immediate co-workers. Team working and collaboration are vital, as is a flexible approach to both working duties and hours worked

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of

**Please read the job description listed below**:
Perform an ambassadorial role, representing the Ward “Front of House” service acting in a professional, courteous and customer-focused manner at all times.

Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the Department to appropriate locations.

Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately

Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Data Entry

Utilisation of local or Trust case note tracking system.

Organising incoming and outgoing post, referring enquires to appropriate person if necessary.

Filing of reports and results.