Retail Systems

Save the Children UK has an exciting opportunity for a collaborative and tech-savvy professional with strong systems and operational experience to join us as our **Retail Systems & Operations Executive**on a **9 months fixed term contract.** In this critical role, you will help ensure the smooth running of retail technology systems across our shop network and support impactful projects that enable us to grow and modernise our retail offer.

**About Us**

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

**About the role**

As **Retail Systems & Operations Executive**, you will be the operational lead for our retail technology systems (including our EPOS system), overseeing supplier relationships, supporting store teams, and ensuring systems run efficiently across the shop network. You will also provide key support on operational processes, training, compliance, and technology-related projects as we continue to modernise our retail offer. Your role will ensure that our systems and processes empower shop teams and deliver excellent value for the charity.

**In this role, you will**:

- Oversee and administer the Electronic Point of Sale (EPOS) and retail systems across all shops.
- Manage relationships with key technology providers, ensuring service levels are met and issues are resolved efficiently.
- Lead retail system elements of shop openings, closures, refits, and maintenance projects.
- Collaborate with internal teams to gather feedback and deliver improvements to systems and processes.
- Provide training and create guidance resources to support system users across the retail network.
- Ensure compliance with data protection, safeguarding, and organisational technology standards.
- Monitor system performance and budget, and contribute to annual technology planning and business cases.
- Support technology change projects and ensure effective implementation across the retail estate.
- Lead day-to-day improvements in retail operations and support the central operations team.
- Manage the Retail Support Line and inbox, ensuring timely responses and quality service.
- Visit shops regularly to gather feedback, assess systems performance, and build strong relationships.
- Contribute to a positive safeguarding culture and promote best practices across the team.

**About you**

**To be successful, it is important that you have**:**
- In-depth understanding of retail systems and technologies, particularly across multi-site operations.
- Experience supporting complex projects, including systems integrations and supplier transitions.
- A proactive, problem-solving mindset with a ‘can do' attitude and willingness to improve processes.
- Excellent organisational skills and a systematic, detail-oriented approach to work.
- Strong written and verbal communication skills, able to explain complex issues clearly.
- Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
- Ability to collaborate effectively across teams and build strong working relationships.
- Confidence working with a range of stakeholders and negotiating effectively when needed.
- Passion for supporting others and embodying the Save the Children retail ethos.
- Experience working with or supporting volunteers in a professional or voluntary capacity.
- Understanding of contract and supplier relationship management.

**What we offer you**:
Working for a charity provides one of the best benefits there is - a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

To learn more about the position, please review the Job Description in the attached Documents.

**Closing date: Friday 26**th** September 2025**

**Location & Ways of Working**:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2-4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
- Please note: travel costs to your contracted office will be at your own expense._

**Flexible Working -**We are happy to discuss flexible working o