IT Service Desk Analyst X 10

4 hours ago


Manchester, United Kingdom Adria Solutions Ltd Full time

IT Service Desk Analyst X 10.
Our growing client based in Greater Manchester is currently looking for a number of IT Service Desk Analysts.

You will ideally have 1-2 years of experience in a helpdesk or IT support role.

IT Service Desk Analyst Responsibilities
- To provide technical support for the IT functions of the business.
- Respond to support enquiries directly from clients and help them to resolve hardware and/or software problems.
- Log all support calls within the ITSM call logging tool.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Liaise and work with other Technical teams as required.
- Liaise with 3rd Party technical support teams when necessary.
- Assist and work alongside Knowledge Management to document working procedures.
- Establish and maintain effective relationships with the business users and group IT teams.
- Assist ITIL managers in the development and maintenance of IT Support processes.
- Provide input into root cause analysis documents (RCA).
- Configure and build laptops for users

Skills required for the IT Service Desk Analyst:

- Incident diagnosis and Problem-solving skills within an IT environment.
- Excellent interpersonal, communication and negotiation skills, both verbal and written.
- Strong customer service ethos with a can do mentality.
- Good working knowledge of Microsoft Windows (v7 & v8) & Office packages (2007, 2010, 2013 & 365).
- Good network knowledge (WAN / LAN).
- Good understanding of PC hardware set-up, configuration, and maintenance.

Benefits for IT Service Desk Analyst
- 1-2 days working from home
- Ongoing training
- Excellent career progression

Interested, please click Apply

IT Service Desk Analyst X 10.


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