Service Desk Analyst
21 hours ago
**Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Hinckley**
Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Hinckley.
**Location**: Hinckley
**Salary**: Up to £30,000 per annum
**Skills/Requirements for the Service Desk Analyst**:
- Previous experience in a similar role is vital for this position
- Excellent troubleshooting and problem solving skills
- Strong Active Directory
- Experience of supporting and troubleshooting Office 365
- Strong ticket management experience including good time management
- Any experience of supporting MS Exchange is highly desirable
- Experience of working within an ITIL environment is highly desirable
Start date is ASAP for the Service Desk Analyst
**The Service Desk Analyst will be responsible for**:
- Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
- Being the first point of contact on the Service Desk.
- New Starters and Leavers administration from the technical perspective
- Working to and within already agreed SLA’s and KPI’s
- Providing Application Support when needed
- Providing high levels of 1st call fix where possible
- Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
**Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Hinckley
-
Service Desk Analyst
2 weeks ago
Manchester, United Kingdom Picture More Full time**IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a leading global law firm based in Manchester who are seeking a highly motivated service desk analyst to join their team. You will be responsible for providing 1st line support for all technology systems alongside AV/meetingroom...
-
Service Desk Analyst
2 weeks ago
Manchester, United Kingdom The University of Manchester Full timeService Desk Analyst Join to apply for the Service Desk Analyst role at The University of Manchester. About IT Services IT Services at the University of Manchester is a vibrant and fast‑moving department. We focus on delivering excellent customer service and high‑quality services for staff, students and researchers. The Team Our IT Support Team provides...
-
Service Desk Analyst
1 week ago
Manchester, United Kingdom ClearCourse Full timeCompany description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we’ve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you’ll benefit from the feel of a pioneering...
-
Service Desk Analyst
7 days ago
Manchester, United Kingdom The University of Manchester Full timeAbout IT ServicesIT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.The TeamOur IT Support Team provide the University’s staff and students with critical support by telephone, in-person support desk and through...
-
Service Desk Analyst
1 week ago
Manchester, United Kingdom We build homes for sale or rent across the country Full timeTitle:Service Desk AnalystContract Type:12-month Fixed-Term Contract Full-Time 35 hoursSalary:31000 per annumGrade:6Reporting Office:Manchester TraffordPersona:Office Worker with one day a week working from home *Contractual hours to be worked from reporting officeWorking Pattern:Shifts range from08:00-16:00/ 08:30-16:30/ 09:00-17:00Closing Date:30th...
-
Service Desk Analyst
21 hours ago
Manchester, United Kingdom Lorien Full time**Service Desk Analyst** **About us** An advanced gaming technology, for the global gambling industry. Creating technology for the future of online gaming. We are ambitious, focus, always cutting through the complexities and deliver flexible, scalable technology and creating the ultimate customer experience. **Job Duties** The day to day operations with the...
-
Service Desk Analyst
3 days ago
Manchester, United Kingdom We build homes for sale or rent across the country Full timeTitle : Service Desk Analyst Contract Type : 12-month Fixed-Term Contract Full-Time 35 hours Salary : 31000 per annum Grade : 6 Reporting Office : Manchester Trafford Persona : Office Worker with one day a week working from home Contractual hours to be worked from reporting office Working Pattern : Shifts range from08 : 00-16 : 00 / 08 : 30-16 : 30 / 09 :...
-
2nd Line Service Desk Analyst
7 days ago
Manchester, United Kingdom The Portfolio Group Full timeWe are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you...
-
2nd Line Service Desk Analyst
1 week ago
Manchester, United Kingdom The Portfolio Group Full timeWe are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst,...
-
2nd Line Service Desk Analyst
1 week ago
Manchester, United Kingdom The Portfolio Group Full timeWe are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you...