Service Desk Analyst

2 weeks ago


Manchester, United Kingdom SearchDATA Full time

**Service Desk Analyst - Manchester - £25k-£30k**

SearchDATA is currently recruiting a Service Desk Analyst for a professional services firm based in central Manchester. This is a brand new role to support the growth of the organisation and offers involvement in exciting new projects from day one. Thisis a perfect opportunity for somebody looking to advance their career. Our client has a culture built on rewarding success and hard work with financial gains and advancement within the company, so if you have the right attitude, you will go far

**What we can offer**:

- Competitive salary with regular salary reviews relating to performance
- Industry specific training
- Pension Contribution which is matched up to 4.5%
- Health & Wellbeing Initiatives - Extended lunch breaks for gym-goers; Fresh Fruit delivered daily
- Private Healthcare Insurance, provided by BUPA
- Generous holiday entitlement - including Christmas shut-down not requiring annual leave
- Excellent Social Calendar - Group Summer and Xmas Parties; Friday drinks every week; Frequent team nights out and events
- Other benefits - including Cycle-to-work scheme, Childcare Vouchers Responsibilities

**General duties will include but not be limited to**:

- Support and supply of desktop PCs, laptops, headsets, and peripherals
- Troubleshooting IT issues across a wide range of technologies
- Updating ticket management system to maintain detailed record of incidents/resolutions
- Maintaining technical documentation to assist with Knowledge Management
- Assisting the wider business with project related work; including office moves etc.
- Maintaining the Asset Database

**Key Technical Disciplines desired**:

- Windows OS (Windows 10, Server 2008 and 2012)
- Active Directory
- Networking, VoIP
- Cisco, Anti-virus
- Office 365
- Azure
- Mimecast
- Meraki
- SQL Server

Personality metrics: A very strong communicator and proactive team player (friendly, credible, articulate and proactive) that can work with an ambitious sales force. Additionally, someone who is motivated to go above and beyond to carry on their own learningand focus on developing in their career within a fast paced environment.



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