HR Effectiveness

2 weeks ago

Leeds, United Kingdom Flutter Entertainment Full time

**Responsibilities**:

- Lead and champion HR operations continuous improvement, optimisation and opportunities for growth.
- Leverage data insights, identifying areas for improvement within HR Operations.
- Support the People Services Leader to monitor and evaluate HR Service Delivery including agreeing realistic SLAs and KPIs.
- Own and implement the HR Operations continuous improvement roadmap to support the people service team to be at optimum effectiveness.
- Actively seek to add strategic input through innovative suggestions to design, develop and implement new and improved HR processes; achieving increased productivity and exceptional service offerings to managers and employees.
- Own improvements around self service including areas where customers may not be supported in the way intended, e.g. knowledge article improvements.
- Accountable for the build of a catalogue of all knowledge articles, SOPs and ensure the management and updating of these.
- Partner with wider HR Operations (e.g. Specialist teams) to oversee ongoing process optimisation and streamlining; identifying continuous improvement/automation opportunities to drive optimum efficiencies.
- Analyse HR process related metrics and data to identify process pain points.
- Extensive experience working within HR Operations teams and leading the day to day operational rhythm.
- Extensive experience of successfully developing, implementing, and embedding HR processes across the entire HR lifecycle, as well as identifying further opportunities as part of BAU.
- Strong business, financial and analytical acumen including the ability to leverage and interpret KPIs to extract meaningful insights for informing improved operational efficiencies within the team.
- Experience of leveraging HR KPIs to measure service quality in order to drive continuously improved operational excellence.
- Proven record of successfully collaborating with a wide range of internal stakeholders across different HR functional areas.
- Strong project management skills, including planning, execution, and implementation to support the day to day running of the HR operations team.
- Focused on employee experience with knowledge of best practices related to efficient process delivery.
- Experience working in global complex federated organisations.

**About Flutter **

Flutter Entertainment is a FTSE100 global leader in online and retail sports betting, gaming and entertainment with over 14 million customers worldwide. We pride ourselves on being a responsible operator committed to making a positive contribution to the communities we operate within. Across the globe we employ over 14,000 people in over 20 offices and over 600 retail sites.

Flutter brands include Paddy Power, Sky Betting & Gaming, Betfair, Sportsbet, FoxBet, FanDuel, and PokerStars.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

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