Customer Service Advisor

2 weeks ago

Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

**Customer Support Advisor**

**Human Resources Operations - Customer Support**

**Swindon, Newport, or Billingham - flexible and remote working options**

**Band B: £20,049**

Here at UK SBS we are proud to deliver high quality corporate services where we provide human resources, payroll, finance, IT and procurement services as well as expertise to our public sector partners.

Our staff are very important to us and we always try to go the extra mile to look after them. We can offer flexible and family friendly working arrangements, great benefits including generous annual leave, supportive and inclusive work environments, and opportunities to learn and grow your career with us. At some offices there is also free on site parking and a subsidised canteen.

Our friendly Customer Support teams are energetic and have a passion for great customer service and are often the first point of contact our customers have with our organisation. You will have the opportunity to work alongside some great colleagues who will be doing similar customer service roles to you.

We are busy every day answering a variety of calls which could be anything from an enquiry about holiday entitlement to a question about pay and everything in between Don’t worry though, you won’t be expected to solve all the queries on your own we will be there to help and support you.

We work a mixture of part time and full-time hours across a 37-hour week. The phone lines are open from 8:30 - 5:00 so we operate shifts with start times between 8:30 - 9:00 am and finishing at either 4:30 or 5:00pm. We have a number of vacancies available, offering full time or part time hours and fixed term or permanent contracts.

You can even choose which office you prefer to work from - Swindon, Newport, or Billingham. Some of our sites have access to an on-site nursery and a subsidised canteen. We also have free on-site parking, cycle to work schemes and have a bus stop right outside the reception area at our Swindon office.

It doesn’t matter if you don’t have previous experience but what is important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

To do this role well you will need to be:

- Passionate about providing good customer service
- Educated to GCSE level English and maths (or equivalent qualifications) or have the ability to work at this level.
- Have excellent communication skills including the ability to build positive relationships with customers and colleagues
- Good at attention to details and be able to enter data onto the system accurately

It doesn’t matter if you don’t have previous experience in a similar environment but what is important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

More information on the role and our benefits can be found here.

We look forward to hearing from you.

  • Customer Service Advisor

    4 days ago

    Swindon, United Kingdom WINNOVATION SERVICE LTD Full time

    As a Customer Service Advisor, you will be the first point of contact for our customers. You will play a crucial role in addressing their needs, resolving issues, and providing accurate information about our products and services. Your ability to communicate clearly and effectively, coupled with a genuine desire to assist, will be key to your success in this...

  • Customer Services Advisor

    3 weeks ago

    Swindon, United Kingdom Job Switch Full time

    Toanswercallsfromcustomers,usingourCallCentretechnologies.Toansweremailsfromcustomersusingdigitalemailtechnology.To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds.To maintain customer service standards by answering customers telephone calls and emails,...

  • Customer Service Advisor

    6 days ago

    Swindon, United Kingdom Coll Search Ltd Full time

    **CUSTOMER SERVICE ADVISOR - SWINDON** Our client is an approved **DAF Truck dealership** located in **Swindon** and are on the lookout for a dedicated and knowledgeable **Commercial Vehicle Service Advisor**. As their new Service Advisor, you will join their friendly team which will see you **working Monday - Friday 08:00am - 5:30pm & every other Saturday...

  • Customer Service Advisor

    1 week ago

    Swindon, United Kingdom People Solutions Group Limited Full time

    What's in it for me? We are currently recruiting for an IMMEDIATE START Customer Service Administrator / Advisor to join an highly established, independently run Company, based in Swindon. The purpose of this role is to be the first point of contact for Customers. Your communication skills need to be second to none, with experience of issue resolution and...

  • Customer Service Advisor

    1 week ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. This is a straight Permanent role.** **Role duties**: - ** Liaise directly with customers to provide assistance**: - ** Book in appointments**: - ** Update jobs**: - ** Co-ordinate...

  • Customer Service Advisor

    6 days ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. To be considered for this role It is essential that you have had previous experience working within the automotive industry.** **This is a Permanent role.** **Role duties**: - **...

  • Customer Service Advisor

    2 weeks ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisors wanted - Temporary to Permanent position** The Best Connection are hiring Inbound Customer Service Advisors to work for our client, a housing association based in Chippenham.This is a temporary to permanent role, with the option to go permanent after a successful 4 week period. Easily accessible by public transport! **The...

  • Customer Services Advisor

    5 days ago

    Swindon SN, United Kingdom Clever Park Full time

    To answer calls from customers, using our Call Centre technologies.To answer emails from customers using digital email technology.To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer's needs.To maintain customer service standards by answering customer's telephone...

  • Customer Service Advisor

    6 days ago

    Swindon, United Kingdom Oak Furnitureland Full time

    Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls. This role involves handling general enquires and complaints via incoming calls and finding a resolution to customer issues as well as a level of solution selling to the customer. The Customer Service Advisor role will be...

  • Customer Service Advisor

    4 days ago

    Swindon, United Kingdom Thames Water Utilites Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily...