Offshore Collections Team Leader

1 week ago

Chertsey, United Kingdom Samsung Electronics Full time

Position Summary

A team of 24, managing all aspects of Account Receivables including credit limit management, order release, chasing outstanding monies, verification of claims, eCommerce back office, account reconciliations and cash allocations. Targeted on collections, ageing profiles and query turnaround times. Works alongside the Risk Management team and for the Director of Financial Operations.

The role is busy but varied and you will find each day is different. We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team and we always keep your development as our main priority.

Role and Responsibilities

Your Key Responsibilities:
- This role involves leading the Offshore Collections team and to be responsible for a portfolio of 300+ customer accounts which are managed day to day from Romania by 3rd party, Genpact.- You will be responsible for the collection of all outstanding monies due, invoice query resolution, account reconciliation and internal/ external customer relationships.- Build strong customer relationships (both internal and external) and provide a first class level of customer service at all times.- Ensure HQ and local targets are met for collections, ageing and query resolution in line with objectives.- Collate the monthly AR forecasting process is co-ordinated and tracked accurately.- Monitor Marketing Claims and work with Budget team and Marketing team to ensure claims are processed quickly and improvements are implemented.

Skills and Qualifications

To be successful, you will possess the following skills and attributes:
- 3 A Levels, 5 GSCE’s (incl Maths and English).- Minimum 5 years in an accounting /credit control team in corporate environment.- Good Excel skills and to be competent in completing Vlookups, Pivot Tables.- Experience in dealing with an Offshore/ outsourced teams- Target focused- Organised and efficient worker

What does success look like?

This role requires a self-starter who is motivated by end results. It requires a person who is able to positively challenge the accuracy of process implementation.

Benefits of working here at Samsung:
- Hybrid working- Bonus Scheme- Pension contribution- 3 x volunteering days each year- Holiday - 25 days per annum plus bank holidays- Access to staff sales discounts on a wide range of Samsung products- Access to Samsung Reward Plus discount shopping

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We create the future by fostering a diverse culture to drive sustainable growth.

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