Credit and Collections Specialist

20 hours ago


Chertsey, United Kingdom f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

:
Credit Control (60%)
- Proactively chase and manage Approx. 150 customers to ensure payments are received within the terms.
- Review and evaluate the AR ageing daily to identify any potential collection issues - Approx. $100M.
- Enter and accurately allocate customer payments daily.
- Complete customer account reconciliations when necessary.
- Send statements, copy invoices and credit notes to customers.
- Manage and maintain the on-boarding process for all new customers.
- Establish and maintain a mutually beneficial working relationship with internal and external customers.
- Liaise across departments and functions to ensure all customer queries are resolved swiftly.
- Ensure a high level of customer service is delivered.
- Maintain and provide consolidated collection updates to management weekly.
- Achieve internal quarterly KPI’s.

Order Validation (40%)
- Review and approve Service Contracts via Oracle & Salesforce daily - 30 to 40 contracts per day on average.
- All Service Contracts are required to be reviewed to ensure they match our customer Purchase Orders for completeness, and to comply with our internal policies,
- Manage and maintain the Order Validation workflow streams and processes to ensure all contracts are handled in a timely manner.
- Work in partnership with the Service Contracts team and provide real-time support to resolve any customer queries.
- Monitor the Order Validation workflows to prioritise the approval of any urgent orders.

MINIMUM QUALIFICATIONS:

- EMEA Credit Control experience of three to five years with Oracle is essential.
- Prior Order Validation experience with Oracle & Salesforce would be an advantage.
- Highly organised and detail-oriented, with excellent communication skills both written & verbal.
- A strong team player that can also work on an individual basis.
- Perficient MS Office skills - Outlook, Excel & Word in particular.
- Previous experience in a high-tech environment would be an advantage.
- Being able to work under time constraints and meeting deadlines would also be an advantage.
- Flexibility would be required to allow for extra hours over Quarter End.

LI-EM1

Equal Employment Opportunity

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