Sales and Reservations Assistant

6 days ago

Edinburgh, United Kingdom Radical Travel Group Ltd Full time

**Sales & Reservations Assistant (Seasonal) - Full Time, April - October**
HAGGiS Adventures, Highland Explorer Tours - 60 High Street (The Royal Mile)
£12.21 per hour 

**Job Overview**:
We are seeking a highly motivated Sales and Reservations Assistant to join our team. As a Sales and Reservations Assistant you will have excellent customer service skills, and will work well as part of a team. You will act as a brand ambassador, supporting the brand values and sharing your passion for our products.

**Responsibilities**:

- Working 5 out of 7 days a week, including weekends
- Maintaining positive relationships with agents and other external contacts
- Quoting a wide range of tours to suit your customers/agents' need
- Converting quotes/leads into confirmed bookings and working to exceed sales targets
- Keeping your product and brand knowledge up to date whilst having in-depth knowledge of the local area as well as key tour destinations and highlights
- Lead with exceptional customer service and have a real passion for people and travel
- Ensure consistent delivery of housekeeping and presentation standards throughout the shop
- Be a brand ambassador, consistently exhibiting the brand attitude and values
- Complete cash register transactions and administration tasks accurately (e.g., tour preparation, post departure, banking)
- Sales and promotion of company merchandise and 3rd party sales such as Edinburgh attractions
- Effective communication between retail and other departments
- General housekeeping
- Other duties as directed

**Requirements**:

- A positive, “can-do” attitude
- A passion for delivering exceptional customer service
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible and energetic team player who is always ready to go the extra mile
- Customer service experience and focus
- Excellent interpersonal skills, verbal, and written communication
- Good organisational skills with the ability to multi-task
- High attention to detail
- Excellent telephone manner
- Fundamental Microsoft Word and Excel skills

**Useful Additional Experience**:

- Experience in / or an understanding of the tourism industry would be desirable but not essential
- Personal travel experience
- Excellent communication and interpersonal skills
- Sales experience
- Second language

If you are a motivated individual with a passion for delivering exceptional service, we would love to hear from you. Join our team as a Sales and Reservations Assistant and contribute to creating memorable experiences for our guests.

Pay: £12.21 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 24/03/2025
Reference ID: RAD010425
Expected start date: 01/04/2025

  • Reservations Coordinator

    3 days ago

    Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Revenue & Reservations Full time

    **Reservations Coordinator** - **Four Points by Sheraton, Edinburgh Haymarket.** At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to...

  • Sales & Reservations Specialist

    2 weeks ago

    Edinburgh, United Kingdom Celtic Routes Full time

    Sales & Reservation Specialist Celtic Routes crafts bespoke self-driving tours to the Celtic regions of Scotland, Wales and Ireland offering our guests the chance to discover the beauty of these wonderful countries from behind the wheel of one of Land Rover Defender, Discovery or Range Rovers. **Duties**: - Craft bespoke itineraries to deliver their dream...

  • New Opening Reservations

    5 days ago

    Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Revenue & Reservations Full time

    We are recruiting a **Reservations Coordinator** for our new Hotel opening team at Four Points by Sheraton Edinburgh, Haymarket. At Cycas Hospitality have a team of dedicated people that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly,...

  • Reservations Agent

    2 weeks ago

    Edinburgh, United Kingdom Dalmahoy Hotel & Country Club Full time

    Located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it’s a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees,...

  • Reservations Agent

    3 days ago

    Edinburgh, United Kingdom Dalmahoy Hotel & Country Club Full time

    Located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it’s a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees,...

  • Reservations Assistant

    4 days ago

    Edinburgh, Edinburgh, United Kingdom University of Edinburgh Full time £24,000 - £26,000 per year

    Grade UE03 - £24,729 - £25,276 per annumAccommodation, Catering and EventsFull Time: 35 hours per weekOpen Ended: Permanent ContractThe Opportunity:The Commercial Operations team are looking for experienced Reservations Assistant who will assist the Reservations Manager to deliver the effective operation of the Reservations department and is enthusiastic...

  • Reservations Agent

    6 days ago

    Edinburgh, United Kingdom Kick Ass Hostels Full time

    _**Job Description**_ A reservations agent to work in-house with the management team of the hostel to support day-to-day operations and financial matters.**Responsibilities**:_ - **Finance Department Support**:_ - Prepare and organise invoices - Any other admin tasks as required - **Reservations Department Support**:_ - Respond to all guest requests in a...

  • Reservations Assistant

    3 days ago

    Edinburgh, United Kingdom The University of Edinburgh Full time

    Job Description Grade UE03 - £24,729 - £25,276 per annum Accommodation, Catering and Events Full Time: 35 hours per week Open Ended: Permanent Contract The Opportunity The Commercial Operations team are looking for experienced Reservations Assistant who will assist the Reservations Manager to deliver the effective operation of the Reservations department...

  • Reservations Executive

    2 weeks ago

    Edinburgh, United Kingdom The Scotsman Hotel Full time

    **Job Ref**:SCO5222 **Branch**:The Scotsman Hotel **Location**:The Scotsman Hotel, Edinburgh **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:03/10/2024 **Closing date**:05/11/2024 **Job Title**: Reservations Executive **Location**: The Scotsman Hotel, Edinburgh **Salary**:...

  • Reservations Agent

    7 days ago

    Edinburgh, United Kingdom Marriott Hotels Resorts Full time

    DescriptionW Edinburgh is hiring a Reservations Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W...