Sales & Reservations Specialist
2 weeks ago
Sales & Reservation Specialist
Celtic Routes crafts bespoke self-driving tours to the Celtic regions of Scotland, Wales and Ireland offering our guests the chance to discover the beauty of these wonderful countries from behind the wheel of one of Land Rover Defender, Discovery or Range Rovers.
**Duties**:
- Craft bespoke itineraries to deliver their dream self-driving vacation
- Assist customers in making, modifying, or cancelling reservations
- Provide accurate and detailed information about available products, services, and pricing
- Process payments and issue refunds as necessary
- Make reservations and bookings
- Maintain customer records and update reservation databases and systems
- Collaborate with other team members to ensure smooth operations and customer satisfaction
- Resolve customer complaints or issues in a professional and timely manner
- Maintain strong relationships with key suppliers including hotels, local guides, and activity providers.
- Develop deep destination expertise
**Skills**:
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Attention to detail and accuracy in data entry
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems including Customer Relationship Management systems
- Basic knowledge of retail math for pricing calculations
If you are a detail-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you Join our team as a Sales and Reservation Specialist and be part of our mission to create memorable experiences for our customers.
Please note that this is a full-time position with competitive pay and benefits. Part-time working, flexible working and job share would be considered.
**Benefits**:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Work Location: Hybrid remote in Edinburgh
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