Reservations Assistant

Job Description Grade UE03 - £24,729 - £25,276 per annum Accommodation, Catering and Events Full Time: 35 hours per week Open Ended: Permanent Contract The Opportunity The Commercial Operations team are looking for experienced Reservations Assistant who will assist the Reservations Manager to deliver the effective operation of the Reservations department and is enthusiastic about delivering exceptional customer service. The University of Edinburgh, through its Accommodation, Catering and Events (ACE) department, manages a large portfolio of hotels, Venues, student and seasonal accommodation. This includes three year-round hotels with circa 200 beds, 10,000 student bedrooms, which during the summer are used for large group bookings and individual leisure guests. This is an excellent opportunity to join Accommodation, Catering and Events as a Reservations Assistant, a key role in supporting the day-to-day operations within our Central Reservations team, often the first point of contact for our guests. We are looking for a passionate, customer focused, guest obsessed, team player who will keep our clients at the heart of what we do. You will support in maximising revenue and occupancy in our hotels and seasonal accommodation collection through effective management of all rooms inventory, system and resources. Based in our Central Office, located at Pollock Halls. You will work closely with the wider teams to provide high-levels of customer service. We are looking for an individual who displays a positive can-do attitude and enjoys working in a fast-paced environment. In This Role, You Will Be an ambassador for our newly refurbished and rebranded products. Continuously look to improve our standards and deliver world-class hospitality. Become an integral part of our existing teams with a desire to succeed in delivering our values. Be a part of a world-renowned team providing accommodation for high-profile clients. Your Skills And Attributes For Success A winning personality, approachable, genuine and attentive Expertise in providing high quality customer service Excellent communication skills Excellent organisation and planning skills gained through previous experience. Click to view a copy of the full job description (opens new browser tab) Application Information Please ensure you include the following documents in your application: CV Cover letter As a valued member of our team, you can expect: A competitive salary An exciting, positive, creative, challenging and rewarding place to work To be part of a diverse and vibrant international community Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits Championing equality, diversity and inclusion The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab) The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK. Key dates to note The closing date for applications is 5th January 2026. Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. Interviews will be held 2 weeks after the closing date. About Us As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally. About The Team Accommodation, Catering and Events provides catered and self-catered residential accommodation for over 10,000 students, including community and welfare support through its Residence Life service. We also operate 17 cafes and a range of other catering products to students and staff across the University estate. Under our commercial brand, The University of Edinburgh Hospitality and Events Collection, we deliver hotel accommodation options to around 200,000 guests each year plus an extensive selection of conference, catering and event services to over 2,000 events. Please visit our website for further information.