Reservations Executive

**Job Ref**:SCO5289

**Branch**:The Scotsman Hotel

**Location**:The Scotsman Hotel, Edinburgh

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:Part time/Full time hours available

**Posted date**:16/10/2024

**Closing date**:18/11/2024

**Job Title**: Reservations Executive
**Location**: The Scotsman Hotel, Edinburgh
**Salary**: Competitive, dependent on experience

**About Us**:
The Scotsman Hotel, an iconic five-star property in the heart of Edinburgh, combines historic elegance with modern luxury. Renowned for its exceptional service and stunning architecture, The Scotsman offers guests a unique experience steeped in Scottish charm. As part of our commitment to delivering unparalleled guest experiences, we are seeking a motivated and detail-oriented **Reservations Executive** to join our team.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

**The Role**:
As a **Reservations Executive**, you will play a vital role in ensuring smooth and efficient booking processes for our guests. You will be the first point of contact for potential visitors, handling reservation inquiries and providing personalised recommendations to enhance their stay. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

**Key Responsibilities**:

- **Guest Communication**: Provide excellent customer service, responding promptly to inquiries, confirming bookings, and assisting with any special requests.
- **Maximising Revenue**: Optimise occupancy levels by upselling room types, packages, and hotel services where appropriate.
- **Coordination**: Liaise with other departments, including front desk, housekeeping, and food beverage, to ensure guest requests and expectations are met.
- **Booking Systems**: Utilise hotel reservation systems (e.g., Opera) to manage availability, rates, and reservations, ensuring accuracy at all times.
- **Reporting**: Assist in preparing daily, weekly, and monthly reservation reports for management.
- **Maintaining Standards**: Ensure all bookings and guest information are processed in accordance with the hotel’s policies and data protection regulations.

**About You**:

- **Experience**: Previous experience in a reservations, front desk, or customer service role, preferably within the hospitality industry.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to engage effectively with guests and colleagues.
- **Organised Detail-Oriented**: Strong organisational skills with the ability to manage multiple tasks and ensure accuracy in all bookings.
- **Proactive**: A positive attitude with a proactive approach to problem-solving and guest satisfaction.
- **Tech-Savvy**: Proficient in using hotel reservation systems (e.g.Opera) and MS Office. Experience with online booking platforms is a plus.
- **Team Player**: Ability to work well within a team, collaborating with other departments to deliver exceptional guest experiences.

**What We Offer**:

- **Wagestream** - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- **30% off** of food and cinema tickets in all of our venues across Scotland.
- **Hotel and Apartment discounts.**:

- **Access to** Scotsman Perks Benefits Portal.
- **Staff meals** on duty.
- **Flexible working** opportunities.
- **Career development **through our Scotsman Steps training programme.
- **Refer a Friend Scheme.**

**How to Apply**:
The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.