Fit Reservations Executive

2 weeks ago

Edinburgh, United Kingdom WebBeds Full time

**Job Purpose**
To ensure the smooth operations of our FIT Car touring business by booking all the relevant services, entrances, and special attractions. To build and maintain relationships and provide excellent customer service to both suppliers and clients.

**Job Title**:FIT Reservations Executive
**Department**: **Operations
**Location (primary)**:Edinburgh

**Key Responsibilities**
- To achieve successful and profitable operation of all FIT bookings managed.
- To understand the needs of the clients and the market in which the department is operating, obtaining this information through in-house sources, senior staff and sales and Key account teams.
- To collaborate closely with colleagues in Sales and Key Account to ensure growth in this area and oversee the client relation.

**Level of Financial Responsibility**
- To achieve maximum profit margin on all car touring bookings.
- To ensure that non-credit clients and clients with specific terms are invoiced at correct time.
- To ensure that queried/problem supplier invoices are resolved within the deadline.
- To check financial details of each booking and to ensure profit / loss is identified on Tourplan accurately.

**Essential Qualifications and Knowledge**
- A solid working knowledge of Microsoft Word, Excel, Outlook, and the Internet.

**Essential Experience, Skills and Behavioural Requirements**
- Exceptional customer service and results driven.
- Highly accurate with an excellent attention to detail.
- Well -developed English written and verbal communication skills.
- Ability to make decisions and to work on own initiative and in a team.
- Excellent organisational skills.

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